Lux Front Desk Agent | Beverly Hills Guest Concierge

Mr C. Hotels; Los Angeles (CA); On-site; USD 23,000 - 39,000; Full time

Job summary

Mr C. Hotels in Beverly Hills is seeking a Front Desk Associate to warmly greet guests, check them in/out, and support reservations with strong guest service.

The role requires flexibility for nights, weekends, and holidays, with a preference for Hilton experience and Spanish bilingual capabilities. The ideal candidate will handle daily cash transactions, maintain knowledge of rates and discounts, and ensure accurate posting of charges using the Front Office system.

Qualifications

• High work ethic and self-initiative.
• Able to work varying schedules including nights, weekends, and holidays.
• Enjoys working as part of a team to provide great experiences for guests.
• Hilton experience highly preferred.
• Spanish bilingual preferred.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations and follow cancellation procedures and relocation procedures.

Skills

Bi-lingual in Spanish

Team player

Guest service mindset

Self-motivation

Job description

Mr C. Hotels in Beverly Hills is seeking a Front Desk Associate to warmly greet guests, check them in/out, and support reservations with strong guest service.

The role requires flexibility for nights, weekends, and holidays, with a preference for Hilton experience and Spanish bilingual capabilities. The ideal candidate will handle daily cash transactions, maintain knowledge of rates and discounts, and ensure accurate posting of charges using the Front Office system.