Luxury Front Desk Supervisor, Guest Experience Leader

One Ocean Resort & Spa; Los Angeles (CA); On-site; USD 41,000 - 55,000; Full time

Job summary

Cameo Beverly Hills is seeking a front desk professional to supervise front office operations at the Beverly Hills property. You will ensure proper staffing, interview and hire, supervise and train staff, and manage the MICROS system with daily transactions.

You’ll greet guests and handle check-in/out promptly and courteously, collaborating with housekeeping and engineering to fulfill guest requests. This in‑office role requires resilience, teamwork and a positive attitude, with flexibility to

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• May be required to work varying schedules to include nights, weekends, and holidays.
• High work ethic and self-initiative.
• Enjoy working as and being part of a team that provides great experiences for our Guests!
• Physical requirements: in-office role and normal office environment.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Customer service

Communication

Teamwork

Stamina

Tools

MICROS system

Job description

Cameo Beverly Hills is seeking a front desk professional to supervise front office operations at the Beverly Hills property. You will ensure proper staffing, interview and hire, supervise and train staff, and manage the MICROS system with daily transactions.

You’ll greet guests and handle check-in/out promptly and courteously, collaborating with housekeeping and engineering to fulfill guest requests. This in‑office role requires resilience, teamwork and a positive attitude, with flexibility to