Front Desk Agent

Beverly Hills Hotel Management; Los Angeles (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

The Beverly Hills Hotel Management is seeking a Front Office Associate for Cameo Beverly Hills-BHM to warmly greet guests, check them in and out, and assist with pre-registration and blocking of reservations.

You’ll accurately post charges, maintain knowledge of front office systems, handle cash and card payments, review reservations with special requests, and coordinate cancellations and relocations while upholding Hilton standards of service.

Qualifications

• High work ethic and self-initiative.
• Bi-lingual in Spanish preferred.
• Team-oriented with guests in mind.

Responsibilities

• Greet and check guests in and out, assist with pre-registration and blocking of reservations.
• Post charges accurately and promptly.
• Maintain knowledge of front office system and daily transactions.
• Handle cash, checks, and card payments for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, cancellations and relocation procedures.

Skills

Customer service

Team player

Spanish language

Job description

The timeless glamour of Beverly Hills comes alive in stylish, European comfort with contemporary amenities, elegant service and personalized experiences. A modern version of old-world simplicity and stylish European glamour, our Beverly Hills accommodations provide guests with comfortable, elegant and effortless living that blends contemporary amenities with discreet, personalized service.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Cameo Beverly Hills-BHM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Hilton Experience HIGHLY PREFERRED
• Bi-lingual in Spanish preferred

$27.51/hour

Status

Full-time

Applicants have rights under Federal Employment Laws