Lux Concierge: Craft Memorable Guest Experiences

fourseasons; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Accommodation at other Four Seasons

Dry Cleaning for Uniforms

Employee Meals

Discounted Parking

401k matching

Job summary

Four Seasons welcomes a Concierge to join our Front Office team in Houston, delivering luxury guest experiences with warmth and personalized touches. You will assess guest needs, offer tailored recommendations, and ensure every request aligns with Four Seasons’ policies while upholding exceptional service standards.

Ideal candidates bring at least one year of luxury-hotel experience, outstanding interpersonal and communication skills, and a customer-centric mindset.

Qualifications

• One + years' experience working within a luxury hotel or similar environment.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
• Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
• Stores and retrieves guest luggage and packages

Skills

Interpersonal skills

Communication skills

Guest service orientation

Cross-cultural sensitivity

Job description

Four Seasons welcomes a Concierge to join our Front Office team in Houston, delivering luxury guest experiences with warmth and personalized touches. You will assess guest needs, offer tailored recommendations, and ensure every request aligns with Four Seasons’ policies while upholding exceptional service standards.

Ideal candidates bring at least one year of luxury-hotel experience, outstanding interpersonal and communication skills, and a customer-centric mindset.