Luxury Guest Experience Concierge

Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking a Concierge to build lasting guest relationships from arrival to departure and curate customized experiences. You will act as a Houston ambassador, guiding guests on sights, restaurants, activities, and events while collaborating with multiple departments to ensure luxury service.

Responsibilities include arranging transportation and amenities, handling guest requests with discretion, supporting reservations, and maintaining high standards of front

Qualifications

• Excellent verbal and written communication in English.
• Ability to multi-task and handle multiple priorities under pressure.
• Strong guest-service focus with discretion and professionalism.
• Organizational skills to coordinate with multiple departments and vendors.

Responsibilities

• Build relationships with guests before arrival, during stay and after checkout.
• Coordinate transportation, amenities, flowers, gifts to enhance stays.
• Collaborate with front desk, housekeeping, valet and vendors to deliver luxury experiences.
• Respond to guest requests via email, phone or text with professionalism.
• Assist reservations and guide guests on room options and hotel activities.
• Monitor safety procedures and assist with emergency protocols.

Education

High School Diploma or equivalent

Job description

The Houstonian Hotel, Club & Spa is seeking a Concierge to build lasting guest relationships from arrival to departure and curate customized experiences. You will act as a Houston ambassador, guiding guests on sights, restaurants, activities, and events while collaborating with multiple departments to ensure luxury service.

Responsibilities include arranging transportation and amenities, handling guest requests with discretion, supporting reservations, and maintaining high standards of front