Hotel Concierge

fourseasons; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Accommodation at other Four Seasons

Dry Cleaning for Uniforms

Employee Meals

Discounted Parking

401k matching

Job summary

Four Seasons welcomes a Concierge to join our Front Office team in Houston, delivering luxury guest experiences with warmth and personalized touches. You will assess guest needs, offer tailored recommendations, and ensure every request aligns with Four Seasons’ policies while upholding exceptional service standards.

Ideal candidates bring at least one year of luxury-hotel experience, outstanding interpersonal and communication skills, and a customer-centric mindset.

Qualifications

• One + years' experience working within a luxury hotel or similar environment.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
• Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests
• Stores and retrieves guest luggage and packages

Skills

Interpersonal skills

Communication skills

Guest service orientation

Cross-cultural sensitivity

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A lone star welcome in the country's capital of southern cool. We can’t wait to welcome you to Houston, the country’s capital of southern cool, where urban sophistication meets bold Texas hospitality. Gather where business deals get done, friends and family reconnect and celebrities and athletes make their home. After a day exploring our city, unwind at our rooftop pool oasis, enjoy the ultimate in entertainment at our Topgolf Swing Suites, indulge and pamper at The Spa and our Krigler perfumery boutique and savour flavourful dishes from Chef Partner Richard Sandoval at Toro Toro and Bayou & Bottle.

About the role:

The Concierge responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. This role is part of the Front Office Team, reporting to the Front Office Manager.

What you will do:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;

• Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices

• Processes packages, faxes, messages, and mail, which may be either outgoing or incoming in an accurate and timely manner

• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

• Stores and retrieves guest luggage and packages

What you bring:

• One + years' experience working within a luxury hotel or similar environment is considered an asset

• Excellent interpersonal skills and communication skills

• Cross cultural sensitivity, and customer service orientation

• Guest centricity and understanding the importance of guest’s preferences.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals

• Discounted parking

• 401k participation with a company matching program

Schedule & Hours:

• This is a full-time position
• Open availability expected, with scheduled shifts including late nights, holidays and weekends

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal