Lux Concierge: Craft Bespoke Guest Experiences

Four Seasons; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Four Seasons Hotel Miami is seeking a Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. The role supports guest experiences with expert knowledge of local attractions, dining, and events.

Requirements include a minimum of 2 years in concierge or related guest-facing hospitality roles, exceptional service mindset, and flexibility for varied shifts in a fast-paced luxury environment.

Qualifications

• Minimum of 2 years of experience in a Concierge, Front Office, Guest Services, or other luxury hospitality guest-facing role.

Responsibilities

• Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Processes packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

Skills

Concierge experience

Guest service

Communication skills

Multitasking

Discretion

Flexibility

Job description

Four Seasons Hotel Miami is seeking a Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. The role supports guest experiences with expert knowledge of local attractions, dining, and events.

Requirements include a minimum of 2 years in concierge or related guest-facing hospitality roles, exceptional service mindset, and flexibility for varied shifts in a fast-paced luxury environment.