Luxury Concierge: Curator of Elevated Guest Experiences

The Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking a Concierge to build relationships with guests before arrival, during their stay, and after checkout. You will curate customized experiences and act as an ambassador to Houston, recommending sights, restaurants, activities, and events to create luxury, seamless stays.

Prioritizing discretion and professionalism, you will collaborate with multiple departments to anticipate guest needs, resolve issues, and ensure memorable experiences for every guest.

Qualifications

• A High School Diploma or equivalent is required.
• Excellent verbal and written communication skills in English.
• Ability to multi-task under pressure with strong attention to detail.

Responsibilities

• Personal guest concierge for arrivals, stays, and post-stay interactions.
• Act as ambassador to the City, recommending sights, restaurants, and events.
• Coordinate transportation, amenities, flowers, gifts, and guest requests to enhance stays.
• Collaborate with departments, vendors, and planners to deliver luxury experiences.
• Manage guest communications via email, phone, and text with professionalism.

Skills

Verbal communication

Written communication

English fluency

Multi-tasking

Organizational skills

Guest service

Problem solving

Attention to detail

Education

High School Diploma

Job description

The Houstonian Hotel, Club & Spa is seeking a Concierge to build relationships with guests before arrival, during their stay, and after checkout. You will curate customized experiences and act as an ambassador to Houston, recommending sights, restaurants, activities, and events to create luxury, seamless stays.

Prioritizing discretion and professionalism, you will collaborate with multiple departments to anticipate guest needs, resolve issues, and ensure memorable experiences for every guest.