Loyalty SaaS Customer Success Analyst

Loyalty Juggernaut; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

LJILoyalty Juggernaut seeks a Business Analyst in Customer Success to partner with multinational brands and help them deploy GRAVTY loyalty solutions. You will conduct client discovery, shape business cases, guide loyalty strategy, and oversee implementation with cross-functional teams.

If you thrive in a fast-paced startup-like environment and excel at translating business needs into scalable product outcomes, this role is for you.

Qualifications

• Bachelor's-like degree in CS or BA or related field
• Up to 3 years of client delivery experience in BA/enterprise product implementation
• Experience in Member Experience, CX or Loyalty SaaS implementation

Responsibilities

• Conduct in-depth client discovery sessions, analyze requirements and define KPIs
• Develop business cases and market feasibility analyses
• Provide guidance on customer loyalty strategies and tailored solutions
• Oversee loyalty program implementation using GRAVTY®, integrating with clients' systems
• Design, deliver and maintain training programs for client users
• Manage project documentation and ensure SLAs are met
• Collaborate with product management to drive innovation and features
• Develop product marketing collateral such as white papers and presentations
• Contribute to go-to-market strategies and product-market alignment

Skills

Communication skills

Interpersonal skills

Prioritization

Adaptability

Attention to detail

Education

University degree in Computer Science or Business Administration

Tools

Jira

Miro

Asana

Job description

LJILoyalty Juggernaut seeks a Business Analyst in Customer Success to partner with multinational brands and help them deploy GRAVTY loyalty solutions. You will conduct client discovery, shape business cases, guide loyalty strategy, and oversee implementation with cross-functional teams.

If you thrive in a fast-paced startup-like environment and excel at translating business needs into scalable product outcomes, this role is for you.