Business Analyst

Loyalty Juggernaut; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

LJILoyalty Juggernaut seeks a Business Analyst in Customer Success to partner with multinational brands and help them deploy GRAVTY loyalty solutions. You will conduct client discovery, shape business cases, guide loyalty strategy, and oversee implementation with cross-functional teams.

If you thrive in a fast-paced startup-like environment and excel at translating business needs into scalable product outcomes, this role is for you.

Qualifications

• Bachelor's-like degree in CS or BA or related field
• Up to 3 years of client delivery experience in BA/enterprise product implementation
• Experience in Member Experience, CX or Loyalty SaaS implementation

Responsibilities

• Conduct in-depth client discovery sessions, analyze requirements and define KPIs
• Develop business cases and market feasibility analyses
• Provide guidance on customer loyalty strategies and tailored solutions
• Oversee loyalty program implementation using GRAVTY®, integrating with clients' systems
• Design, deliver and maintain training programs for client users
• Manage project documentation and ensure SLAs are met
• Collaborate with product management to drive innovation and features
• Develop product marketing collateral such as white papers and presentations
• Contribute to go-to-market strategies and product-market alignment

Skills

Communication skills

Interpersonal skills

Prioritization

Adaptability

Attention to detail

Education

University degree in Computer Science or Business Administration

Tools

Jira

Miro

Asana

Job description

About LJILoyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Impact:

• 400+ million members connected through our platform.
• Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

The Opportunity:

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business' challenging problems, this role could be an excellent fit for you. As a Business Analyst in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

What will you Do:

A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

What are we looking for (Must Haves):

An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

• A University degree or diploma in Computer Science or Business Administration or a related discipline from an accredited institution.
• Up to 3 years of client delivery experience in Business Analysis/Enterprise Product Implementation.
• Relevant experience in Member Experience, CX or Loyalty SaaS implementation domain.

• Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
• Exceptional interpersonal skills and a problem-solving mindset.
• Proven ability to manage complex priorities and projects under pressure.
• Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

Additional qualifications that enhance your profile:

• Certification in business analysis.
• Experience with scaled agile methodologies.
• Familiarity with various delivery methodologies.
• Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
• Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.

Why should you consider us?

• A collaborative and empowering work culture that fosters continuous learning and growth.
• Opportunities to make a tangible impact on our clients' businesses.
• A chance to collaborate with a talented team of passionate individuals.
• The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.

Unleash your passion for Customer Success and help businesses thrive!