Customer Success Manager – Growth, Retention & Expansion

JDA TSG; United States; A distancia; USD 78.000 - 85.000; Jornada completa

Descripción de la vacante

JDA TSG is seeking a Customer Success Manager to own post-sales relationships across a portfolio of accounts. The role emphasizes proactive relationship building, driving platform utilization, and protecting account health to maximize customer lifetime value.

Responsibilities include conducting business reviews, tracking health metrics, and coordinating with product and sales to resolve issues and identify expansion opportunities.

Formación

• 2–5 years of customer-facing CS/AM experience in B2B environments.
• Experience managing a client portfolio with retention metrics and engagement cadences.
• Consultative discovery to diagnose root causes, not just ticket resolution.

Responsabilidades

• Manage a book of client accounts and conduct regular business reviews.
• Monitor usage trends, detect churn signals, and execute intervention plans.
• Collaborate with product, support, and sales to resolve client challenges and drive renewals.

Conocimientos

Portfolio management

Risk mitigation

Expansion advocacy

Cross-functional leadership

Data-driven decisions

Descripción del empleo

JDA TSG is seeking a Customer Success Manager to own post-sales relationships across a portfolio of accounts. The role emphasizes proactive relationship building, driving platform utilization, and protecting account health to maximize customer lifetime value.

Responsibilities include conducting business reviews, tracking health metrics, and coordinating with product and sales to resolve issues and identify expansion opportunities.