Customer Success Manager

Jurni; New York (NY); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Jurni is redefining how commerce brands turn traffic into revenue through AI-native, scalable customer success partnerships. We’re seeking a Founding Customer Success Manager to own a portfolio from onboarding to expansion, partnering with performance marketing teams to drive high-converting landing experiences and measurable growth.

You’ll work directly with growth and performance teams at leading brands, reporting to the CEO, and shaping how CS scales as we scale.

Qualifications

• 3+ years in Customer Success, Account Management, Growth, or similar client-facing SaaS/e-commerce roles.
• Strong grasp of performance marketing metrics (ROAS, CPA, CVR, AOV) and paid acquisition concepts.
• Hands-on with integrations, tracking, analytics tools, and troubleshooting.
• Analytical mindset with ability to use data to drive actions.
• Excellent communication to work with growth/performance teams.
• Self-starter who thrives in a fast-moving environment and takes ownership.

Responsabilités

• Own the end-to-end customer journey: onboarding, implementation, adoption, optimization, and expansion.
• Partner with customers’ performance marketing and growth teams to understand campaigns, traffic strategy, audiences, and goals.
• Help customers build, launch, and optimize landing experiences that improve CVR, CPA, ROAS, and revenue.
• Analyze performance data and surface opportunities to improve outcomes.
• Support customers through platform setup, integrations, tracking, and troubleshooting.
• Channel customer feedback into Product and R&D to shape the next builds.
• Build playbooks and processes to scale Customer Success with the company.

Connaissances

CSM

Performance marketing

Data-driven decision making

Technical troubleshooting

Cross-functional collaboration

Ownership mindset

Description du poste

Customer Success Manager

Full time / NY, USA

About the Role

Jurni is redefining how commerce businesses turn traffic into revenue, generating personalized, agentic shopping journeys. We’re a fast-growing, AI-native company working with leading consumer brands and scaling quickly.

We're looking for a Founding Customer Success Manager to own a portfolio of customer relationships end to end. This is a high-ownership, high-pace role for someone who wants real accountability from day one, not a seat in a large, layered CS org.

As a second CSM, you'll sit at the intersection of customer success, performance marketing, and technology, working directly with growth and performance teams at leading consumer brands to help them launch, optimize, and scale high-converting landing experiences and have real impact on their growth.

This role reports directly to our CEO and offers direct visibility into how the company operates and scales.

What You'll Do

• Own the end-to-end customer journey: onboarding, implementation, adoption, optimization, and expansion

• Partner closely with customers’ performance marketing and growth teams to understand their campaigns, traffic strategy, audiences, and goals

• Help customers build, launch, and optimize landing experiences that drive measurable improvements in CVR, CPA, ROAS, and revenue

• Analyze performance data and proactively surface opportunities to improve customer outcomes

• Support customers through platform setup, integrations, tracking, and technical troubleshooting

• Channel customer feedback directly into Product and R&D to shape what we build next

• Build the playbooks and processes that let Customer Success scale alongside the company

What Success Looks Like

First 30 days: Full context on the customer base, the platform, and the playbooks already in motion, with direct support to get you there fast. You're in live customer conversations within your first couple of weeks.

60 days: Full ownership of a book of accounts end to end, running day to day with minimal oversight.

90 days: Running the full customer lifecycle independently for your accounts, and starting to shape how the playbooks evolve as we scale, not just executing them.

What We're Looking For

• 3+ years in Customer Success, Account Management, Growth, Performance Marketing, or another client-facing role within SaaS or e-commerce, ideally including experience building a process or playbook from scratch

• Strong grasp of performance marketing: paid acquisition, funnels, landing pages, conversion optimization, and metrics like ROAS, CPA, CVR, and AOV

• Technically comfortable and hands-on: able to navigate integrations, tracking, and analytics tools, and troubleshoot independently

• Strong analytical instincts and confidence using data to recommend action

• Excellent communicator who can operate as a peer to sophisticated growth and performance marketing teams

• A self-starter who thrives in a fast-moving environment and takes full ownership from problem to resolution

Nice to Have

• Experience working with commerce businesses and consumer brands

• Hands-on experience with Meta Ads, Shopify, landing page platforms, analytics, or marketing attribution tools

• Experience at an AI-powered product company or a fast-growing SaaS business

Why Join Jurni

Jurni is an AI-native platform trusted by some of the biggest names in DTC to turn traffic into revenue. We're growing fast, and this role comes with real ownership, direct access to leadership, and the chance to shape how Customer Success works as we scale.

We believe the right people, given real ownership, can build things much larger than themselves.

We operate with high agency

We love to build , end to end

We move with compounding speed

We thrive with our customers and partners

We enjoy the journey, not just the destination