Junior Customer Success Manager — Onboarding & Growth

Remote DXB; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Process Street, an AI-enabled software and compliance operations platform, seeks a customer-focused professional to build trusted relationships, guide onboarding, and drive value through analytics and feedback in a distributed, remote-first environment.

You will partner with customers to understand goals, run QBRs, highlight features, and help expand usage across teams, contributing to a data-driven product roadmap.

Qualifications

• Experience working directly with customers or clients.
• Background in startup, entrepreneurial, or build-it-yourself environments.
• Ability to work autonomously and be driven by outcomes.
• Strong strategic and creative thinking skills.
• Proficiency in using AI and automation tools to increase productivity.
• Excellent written and verbal communication skills.

Responsibilities

• Build trusted relationships with customers to understand their goals and workflows.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers via QBRs, feature highlights, and general support.
• Contribute to support systems including webinars, in-product guides, and the Help Center.
• Collaborate with other departments to integrate customer feedback into the product roadmap.
• Identify expansion and referral opportunities through client relationships.
• Track key metrics such as churn, time to first value, and net promoter score.
• Experiment with AI and new tools to optimize customer workflows.

Skills

Customer relationships

Autonomy & outcomes

Strategic thinking

Creative thinking

AI & automation tools

Written & verbal communication

Tools

AI tools

Automation tools

Job description

Process Street, an AI-enabled software and compliance operations platform, seeks a customer-focused professional to build trusted relationships, guide onboarding, and drive value through analytics and feedback in a distributed, remote-first environment.

You will partner with customers to understand goals, run QBRs, highlight features, and help expand usage across teams, contributing to a data-driven product roadmap.