RevOps & CX Data Analyst: Drive Retention & Growth

United States Digital Space LLC; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Company card

Lunch provided or lunch allowance

Private healthcare options

25 days holiday + public holidays

Hybrid and fully remote options

Mental health support via MyndUp

Paid parental leave

Job summary

United States Digital Space LLC is seeking a GTM Operations Analyst to strengthen customer experience operations, drive data-driven decisions, and maintain CRM data integrity across onboarding, renewal, and retention workflows. You will design dashboards in Looker, Power BI, or Vitally, manage HubSpot or Salesforce, and collaborate with Sales, Customer Success, and GTM teams to optimize processes.

If you enjoy turning complex data into actionable insights and building scalable customer-facing

Qualifications

• 3+ years in CX Operations or similar in B2B SaaS.
• Hands-on CRM admin experience with HubSpot or Salesforce.
• Experience with CS tools like Vitally or Gainsight.
• Experience building BI dashboards in Looker, Power BI, Tableau.
• Strong analytical, with cross-functional collaboration.
• Nice-to-have: SQL or Python, Zapier/Make, data governance knowledge.
• Background in customer success or sales operations.

Responsibilities

• Design, build, and maintain dashboards to track customer health, onboarding progression, risk signals, and renewals.
• Manage HubSpot or Salesforce configurations and data mapping.
• Analyze usage patterns to identify at-risk accounts and support retention.
• Map and improve post-sales and CX workflows across platforms.
• Collaborate with CX leadership and GTM teams in platform audits.

Skills

CX Operations experience

CRM administration

Customer Success tools

BI dashboards

Analytical skills

Communication

SQL or Python

Workflow automation

Data governance

Customer success background

Tools

HubSpot

Salesforce

Vitally

Gainsight

Looker

Power BI

Tableau

SQL / Python

Job description

United States Digital Space LLC is seeking a GTM Operations Analyst to strengthen customer experience operations, drive data-driven decisions, and maintain CRM data integrity across onboarding, renewal, and retention workflows. You will design dashboards in Looker, Power BI, or Vitally, manage HubSpot or Salesforce, and collaborate with Sales, Customer Success, and GTM teams to optimize processes.

If you enjoy turning complex data into actionable insights and building scalable customer-facing