Lottery Systems Operator — Night & Weekend Shifts

Bally's Intralot; St. George (LA); On-site; USD 38,000 - 56,000; Full time

Job summary

Intralot, Inc. is seeking a Technical Support professional to provide systems support for telecom and lottery terminal software. The role includes monitoring devices, verifying data integrity, and assisting QA testing.

You will process installation requests and collaborate with Field Service Technicians to troubleshoot equipment. Applicants must have a high school diploma with at least one year of related experience, with a Bachelor’s degree preferred.

Qualifications

• High school diploma and 1 year related experience; Bachelor's degree in Computer Science/IT or similar preferred.
• Willingness to learn new methodologies and software applications.
• Knowledge of networking and data communications; ability to troubleshoot.

Responsibilities

• Provide technical support for systems, including monitoring and troubleshooting telecommunication devices (3G/4G, DSL, Satellite).
• Verify data integrity across multiple systems; assist QA testing of new Lottery terminal software.
• Generate system reports; operate proprietary Intralot software applications; monitor hardware availability.
• Process customer requests such as new installs, removals, or change of ownerships.
• Work with Field Service Technicians by phone to install or troubleshoot equipment.
• Follow documented checklists and procedures for daily tasks; assist Call Center with inquiries.
• Must be able to work nights and weekends in 12-hour shifts.

Skills

Willingness to learn

Networking and data communications

Troubleshoot using procedures

Effective communication

PC and peripherals troubleshooting

Microsoft Office

Operating systems knowledge

Education

High school diploma

Bachelor’s degree in Computer Science/IT or similar (preferred)

Tools

Microsoft Office Suite

Job description

Intralot, Inc. is seeking a Technical Support professional to provide systems support for telecom and lottery terminal software. The role includes monitoring devices, verifying data integrity, and assisting QA testing.

You will process installation requests and collaborate with Field Service Technicians to troubleshoot equipment. Applicants must have a high school diploma with at least one year of related experience, with a Bachelor’s degree preferred.