Night-Shift Systems Operator – Tech Support & Monitoring

Bally's Intralot; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Job summary

Intralot, Inc. is seeking a capable technical support professional to assist with systems, networking, and data integrity. The role includes QA testing, report generation, and coordination with Field Service Technicians.

Must possess a high school diploma with 1 year of related experience or a CS/IT degree. Ability to work nights and weekends in 12-hour shifts is required. Equal opportunity employer and safety screenings apply.

Qualifications

• High school diploma and 1 year related experience, or a Bachelor’s degree in CS/IT or related field preferred.
• Willingness to learn new methodologies and software applications.
• Proficiency with the Microsoft Office suite.
• Knowledge of networking and data communications.

Responsibilities

• Provide technical support for systems and monitor telecommunications devices (3G/4G, DSL, Satellite).
• Verify data integrity across multiple systems.
• Assist with Quality Assurance testing of new Lottery terminal software.
• Generate system reports on demand for customers, management, or development.
• Operate proprietary Intralot software applications and monitor hardware availability.
• Process customer requests such as new installs, removals, or changes of ownership.
• Collaborate with Field Service Technicians by phone to install or troubleshoot equipment.
• Follow documented checklists and procedures for daily tasks.
• Assist Call Center with inbound stores requiring assistance.
• Work night and weekend 12-hour shifts.

Skills

Networking

Troubleshooting

Communication

PC Troubleshooting

MS Office

Operating Systems

Willingness to Learn

Education

High school diploma

Bachelor's degree in Computer Science/IT or related field preferred

Equivalent combination of training and experience

Job description

Intralot, Inc. is seeking a capable technical support professional to assist with systems, networking, and data integrity. The role includes QA testing, report generation, and coordination with Field Service Technicians.

Must possess a high school diploma with 1 year of related experience or a CS/IT degree. Ability to work nights and weekends in 12-hour shifts is required. Equal opportunity employer and safety screenings apply.