Night-Shift Systems Operator & Support Technician

Intralot Inc; Baton Rouge (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

Intralot, Inc. seeks a Tech Support Associate to provide on-site technical support for lottery systems, monitor telecommunications devices, and verify data integrity. You will assist QA testing, generate reports, and work closely with Field Service Technicians to install or troubleshoot equipment.

Must be available for nights and weekends in 12-hour shifts. Qualifications include a high school diploma with 1 year related experience or a bachelor’s in CS/IT preferred, plus knowledge of

Qualifications

• High school diploma or equivalent with 1 year related experience; bachelor’s preferred in CS/IT or similar.
• Willingness to learn new methodologies and software applications.
• Proficiency with Microsoft Office suite.
• Knowledge of networking and data communications.
• Ability to troubleshoot using documented procedures.
• Effective communication skills.
• Knowledge of various operating systems.

Responsibilities

• Provide technical support for systems and monitor telecom devices (3G/4G, DSL, Satellite).
• Verify data integrity across systems.
• Assist with QA testing of new Lottery terminal software.
• Generate system reports on request.
• Operate proprietary Intralot software applications.
• Monitor hardware availability.
• Process customer requests for installs/removals/ownership changes.
• Collaborate with Field Service Technicians to install or troubleshoot equipment.
• Follow checklists and procedures for daily tasks.
• Assist Call Center with incoming support calls.
• Work nights and weekends in 12-hour shifts.
• Other duties as assigned.

Skills

Willingness to learn

Networking knowledge

Troubleshoot procedures

Effective communication

PC and peripherals troubleshooting

Microsoft Office proficiency

Operating systems knowledge

Education

Bachelor’s degree in Computer Science/IT or similar

High school diploma

Equivalent training/experience

Job description

Intralot, Inc. seeks a Tech Support Associate to provide on-site technical support for lottery systems, monitor telecommunications devices, and verify data integrity. You will assist QA testing, generate reports, and work closely with Field Service Technicians to install or troubleshoot equipment.

Must be available for nights and weekends in 12-hour shifts. Qualifications include a high school diploma with 1 year related experience or a bachelor’s in CS/IT preferred, plus knowledge of