Lottery Tech Support Call Center Operator

Bally's Intralot; Duluth (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Intralot, Inc. is seeking a Call Center Operator to support lottery retailers by handling inbound and outbound calls, troubleshooting equipment, and coordinating on-site repairs.

The position requires a high school diploma and at least one year of customer service experience, preferably in a technical environment, with strong verbal and written communication and the ability to explain technical information to non-technical clients.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience, preferably in a technical call center.
• Experience with call tracking systems is a plus.

Responsibilities

• Manage inbound/outbound calls from Lottery retailers.
• Troubleshoot equipment and related issues via call center interactions.
• Dispatch technicians for on-site repairs when needed.

Skills

Technical customer service

Strong analytic skills

Troubleshooting

Teamwork

Communication

Help desk knowledge

Education

High school diploma or equivalent

Tools

Tracking software

Job description

Intralot, Inc. is seeking a Call Center Operator to support lottery retailers by handling inbound and outbound calls, troubleshooting equipment, and coordinating on-site repairs.

The position requires a high school diploma and at least one year of customer service experience, preferably in a technical environment, with strong verbal and written communication and the ability to explain technical information to non-technical clients.