Lottery Retail Field Technician - Onsite Install & Repair

Scientific Games, LLC; Grove City (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations. You will perform installs, removals, and preventative maintenance on equipment including POS and communication hardware, at customer sites.

You will train customers, manage service calls, and troubleshoot issues with minimal supervision while maintaining strong customer relationships and ensuring on-time service delivery.

Qualifications

• Must pass a background check and drug test.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint).
• Understanding of troubleshooting computer software and hardware.

Responsibilities

• Perform client-site servicing, repair, installation, and relocation of company equipment at lottery retail locations.
• Provide training and preventative maintenance to customers.
• Record service call information and communicate problems to management.
• Troubleshoot communications within retail locations and ensure timely service.

Skills

Background check

MS Office

Customer service

Technical troubleshooting

Driving (non-CDL)

Communication skills

Time management

Teamwork

Education

High school diploma

Tools

POS equipment

Diagnostics tools

Job description

Scientific Games, LLC is seeking a Field Service Technician to service lottery retail locations. You will perform installs, removals, and preventative maintenance on equipment including POS and communication hardware, at customer sites.

You will train customers, manage service calls, and troubleshoot issues with minimal supervision while maintaining strong customer relationships and ensuring on-time service delivery.