On-Site Field Service Technician: Lottery Retail

Scientific Games, LLC; Glenwillow (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, removals, and preventive maintenance, and provide training to customers. You will troubleshoot communications, log service data, and ensure high-quality customer interactions at client sites.

This role involves driving company equipment, occasional overnight travel, and working overtime as needed. You will build lasting relationships with retail partners while maintaining safety and

Qualifications

• Education Must have a high school diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Able to travel overnight if needed.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Responsibilities

• Service calls at lottery retailer locations including installs, removals, and preventative maintenance.
• Provide training and preventative maintenance to customers.
• Troubleshoot communications within a retail location and resolve issues.
• Record service call information and logs, and report data to management.
• Build and maintain strong, long-lasting customer relationships.
• Possibly train new team members and assist as needed.

Skills

Customer service

Troubleshooting

Communication

Time management

Willingness to travel

Driving

Teamwork

Education

High school diploma

Tools

MS Office

Job description

Scientific Games is seeking a Field Service Technician to service lottery retail locations, perform installs, removals, and preventive maintenance, and provide training to customers. You will troubleshoot communications, log service data, and ensure high-quality customer interactions at client sites.

This role involves driving company equipment, occasional overnight travel, and working overtime as needed. You will build lasting relationships with retail partners while maintaining safety and