Lottery Program Technician - In-Office Tech & Support

California Lottery; California; On-site; USD 52,000 - 76,000; Full time

Job summary

California Lottery seeks a Program Technician to provide specialized technical services to winners, players, retailers and sales staff. The position operates under the supervision of the Lottery Manager (Sales) and requires familiarity with the Duty Statement for detailed duties.

Headquartered in the San Diego District Sales Office, the role is on-site with a standard 8am–5pm schedule and no telework option.

Qualifications

• Knowledge of customer service principles, including handling challenging customers and retailers.
• Proficiency with Microsoft Office Suite programs including Word, Excel, and PowerPoint.
• Knowledge of basic research and data gathering and record-keeping techniques.
• Bilingual skills are highly desirable, but not required.

Responsibilities

• Provide specialized technical services to Lottery winners, players, retailers and sales staff under supervision.
• Assist the Lottery Manager (Sales) and perform related duties as described in the Duty Statement.

Skills

Customer service

Bilingual skills

Professional demeanor

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

California Lottery seeks a Program Technician to provide specialized technical services to winners, players, retailers and sales staff. The position operates under the supervision of the Lottery Manager (Sales) and requires familiarity with the Duty Statement for detailed duties.

Headquartered in the San Diego District Sales Office, the role is on-site with a standard 8am–5pm schedule and no telework option.