Program Technician Permanent Intermittent

California Lottery; Los Angeles (CA); On-site; USD 30,000 - 40,000; Part time

Job summary

A state lottery organization is seeking a Program Technician for a permanent intermittent role in Chatsworth, CA. The position focuses on providing specialized technical services to Lottery winners, players, and retailers. Candidates should possess good customer service skills and proficiency in Microsoft Office programs. This role is not eligible for telework and is suited for those who can work part-time hours, specifically from 10am to 2pm, Monday through Friday.

Qualifications

• Bilingual skills (Spanish) is preferred.
• Knowledge of customer service principles.
• Proficiency with Microsoft Office suite including Word, Excel, and PowerPoint.
• Detail-oriented in work deliverables.
• Clerical work experience necessary.

Responsibilities

• Provide specialized technical services to Lottery winners, players, retailers, and internal staff members.
• Work under the general supervision of the Lottery Manager (Sales).

Skills

Bilingual skills (Spanish)

Customer service principles

Proficiency with Microsoft Office

Clerical work experience

Detail-oriented

Job description

Overview

The California State Lottery is looking to fill the exciting role of a Program Technician Permanent Intermittent!

If this opportunity would be a good fit for you, we encourage you to apply today and join our winning team!

People are drawn to the California State Lottery because we:

• We have a worthy mission that we’re sure you’ll take pride in too.
• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state agencies that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding to California schools while simultaneously supporting local communities. Ninety-five cents of every dollar spent by players goes back to local communities in the form of contributions to public schools and colleges, prizes and retailer compensation.

In fiscal year 2023-24, the California Lottery provided over $2 billion in supplemental funding for California public schools, bringing the total contributions to more than $46 billion since we began in 1985. Lottery products are sold at more than 23,000 retail locations throughout the state. Product offerings include an average of 52 fun and entertaining Scratchers games and several draw games such as Powerball, Mega Millions, and SuperLotto Plus and daily games such as Fantasy 5 and Hot Spot.

Job Description and Duties

Under the general supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players, retailers and internal staff members. This is a permanent intermittent position, not a full time position.

Chatsworth District Office (CDO)

Chatsworth, CA 91311

Employees must be able to report to their assigned headquarters office.

This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the CDO. This position is not eligible for telework.

You will find additional information about the job in the Duty Statement.

Working Conditions

• Schedule: 10am – 2pm Monday-Friday
• Maximum hours allowed in a fiscal year: 1500
• Travel: None
• Other: Work in an office setting.

Desirable Qualifications

• Bilingual skills (Spanish) is preferred, but not required.
• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.
• Clerical work experience that includes knowledge of basic research and data gathering and record-keeping techniques.
• Detail oriented in work deliverables.

For more information about this opportunity, benefits, and instructions on how to apply -- click the Apply button.