Program Technician

State of California; Costa Mesa (CA); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Professional Development Opportunities

Work-Life Balance Support

Diversity and Inclusion Initiatives

Job summary

Join a vibrant and dedicated team at a leading state organization focused on providing essential services to Lottery players and retailers. As a Program Technician, you will play a crucial role in delivering specialized technical support, ensuring customer satisfaction, and contributing to the mission of funding California's public schools. This position offers a dynamic work environment where your contributions are valued, and professional growth is encouraged. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you!

Qualifications

• Knowledge of customer service principles and handling challenging customers.
• Proficiency in Microsoft Office programs including Word, Excel, and PowerPoint.

Responsibilities

• Provide specialized technical services to Lottery winners, players, and retailers.
• Work closely with the Lottery Manager to fulfill various duties.

Skills

Customer Service Principles

Bilingual Skills

Education

Program Technician Exam

Tools

Microsoft Office Suite

Job description

Electronic (Using your CalCareer Account)

Under the close supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players, retailers, and sales staff. Specific duties include: See duty statement.

This position requires a current Program Tech. exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Costa Mesa DO. This position is not eligible for telework.

Why Choose the California State Lottery?

People are drawn to the Lottery because we:

• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint

May consider a Training & Development assignment.

All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."

It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.

Job Description and Duties

Under the close supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players, retailers, and sales staff. Specific duties include: See duty statement.

This position requires a current Program Tech. exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Costa Mesa DO. This position is not eligible for telework.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN

The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state’s general fund. Our mission is to provide supplemental funding for California’s public schools and colleges. We are passionate about creating a better tomorrow - one child at a time.

The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/25/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov.

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner.
• Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint.
• Knowledge of basic research and data gathering and record-keeping techniques.
• Bilingual skills are highly desirable, but not required.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.calottery.com

Human Resources Contact:
Human Resources JC#470037
[phone]
[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

Position Location

235 Baker Street East

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.