Lottery Enablement Leader: Data-Driven Coaching & Ops

National Geographic; United States; Remote; USD 118,000 - 148,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings is seeking a Senior Manager, Lottery Enablement who will drive performance and leadership development across the Customer organization. You will lead quality and coaching programs to improve team performance and customer experience, using data to identify trends and guide improvements.

The role requires at least 6 years in quality or performance management, a Bachelor's degree, and willingness to travel to lottery fulfillment centers across the U.S.

Qualifications

• Bachelor's degree or equivalent and relevant experience.
• 6+ years in quality, coaching, or performance management.
• Experience using data analytics to drive performance improvements.
• Strong leadership and team development skills.
• Ability to influence stakeholders and build relationships.
• Familiarity with ServiceNow, MaestroQA, Office apps, SQL/Excel.
• Willingness to travel to lottery fulfillment centers across the U.S.

Responsibilities

• Lead design and execution of quality and coaching programs that improve team performance and elevate the customer experience.
• Use data and performance insights to identify trends and drive continuous improvement initiatives.
• Partner with stakeholders to define key performance indicators and deliver recommendations that inform strategic decisions.
• Develop leadership programs focused on coaching, feedback, and long-term team growth.
• Maintain performance standards and ensure consistent execution across processes and communication channels.
• Lead a team of project managers overseeing initiatives across the lottery fulfillment lifecycle, driving operational improvements across multiple fulfillment centers.
• Drive change management initiatives, including communication, training, and operational readiness, to support the successful implementation of new processes, systems, and technologies.
• Collaborate with cross-functional teams to align operational changes with business objectives, regulatory requirements, and compliance standards.

Skills

Leadership

Coaching & development

Data analytics

Stakeholder management

Change management

Team development

Communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow

MaestroQA

Microsoft Office

SQL

Excel

Job description

DraftKings is seeking a Senior Manager, Lottery Enablement who will drive performance and leadership development across the Customer organization. You will lead quality and coaching programs to improve team performance and customer experience, using data to identify trends and guide improvements.

The role requires at least 6 years in quality or performance management, a Bachelor's degree, and willingness to travel to lottery fulfillment centers across the U.S.