Senior Manager, Lottery Enablement

National Geographic; United States; Remote; USD 118,000 - 148,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings is seeking a Senior Manager, Lottery Enablement who will drive performance and leadership development across the Customer organization. You will lead quality and coaching programs to improve team performance and customer experience, using data to identify trends and guide improvements.

The role requires at least 6 years in quality or performance management, a Bachelor's degree, and willingness to travel to lottery fulfillment centers across the U.S.

Qualifications

• Bachelor's degree or equivalent and relevant experience.
• 6+ years in quality, coaching, or performance management.
• Experience using data analytics to drive performance improvements.
• Strong leadership and team development skills.
• Ability to influence stakeholders and build relationships.
• Familiarity with ServiceNow, MaestroQA, Office apps, SQL/Excel.
• Willingness to travel to lottery fulfillment centers across the U.S.

Responsibilities

• Lead design and execution of quality and coaching programs that improve team performance and elevate the customer experience.
• Use data and performance insights to identify trends and drive continuous improvement initiatives.
• Partner with stakeholders to define key performance indicators and deliver recommendations that inform strategic decisions.
• Develop leadership programs focused on coaching, feedback, and long-term team growth.
• Maintain performance standards and ensure consistent execution across processes and communication channels.
• Lead a team of project managers overseeing initiatives across the lottery fulfillment lifecycle, driving operational improvements across multiple fulfillment centers.
• Drive change management initiatives, including communication, training, and operational readiness, to support the successful implementation of new processes, systems, and technologies.
• Collaborate with cross-functional teams to align operational changes with business objectives, regulatory requirements, and compliance standards.

Skills

Leadership

Coaching & development

Data analytics

Stakeholder management

Change management

Team development

Communication

Education

Bachelor's degree or equivalent

Tools

ServiceNow

MaestroQA

Microsoft Office

SQL

Excel

Job description

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours As a Senior Manager, Lottery Enablement, you'll drive performance and leadership development across the Customer organization.

What You'll Do

• Lead the design and execution of quality and coaching programs that improve team performance and elevate the customer experience.
• Use data and performance insights to identify trends and drive continuous improvement initiatives.
• Partner with stakeholders to define key performance indicators and deliver recommendations that inform strategic decisions.
• Develop leadership programs focused on coaching, feedback, and long-term team growth.
• Maintain performance standards and ensure consistent execution across processes and communication channels.
• Lead a team of project managers overseeing initiatives across the lottery fulfillment lifecycle, driving operational improvements across multiple fulfillment centers.
• Drive change management initiatives, including communication, training, and operational readiness, to support the successful implementation of new processes, systems, and technologies.
• Collaborate with cross-functional teams to align operational changes with business objectives, regulatory requirements, and compliance standards.

What You'll Bring

• Bachelor's Degree or equivalent and relevant experience.
• At least 6 years of experience in quality, coaching, or performance management.
• Experience using data and analytics to drive performance improvements and inform decision making.
• Strong leadership skills with experience managing and developing high-performing teams.
• The ability to influence stakeholders and build relationships to drive impactful initiatives.
• Experience with tools such as ServiceNow, MaestroQA, Microsoft Office, and data analysis tools like SQL or Excel.
• Experience leading change management initiatives, managing complex projects, and driving operational improvements across multiple teams or locations.
• The ability to travel to lottery fulfillment centers across the U.S. to support operational initiatives, team development, and change management efforts.

Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.

The US base salary range for this full-time position is 118,400.00 USD - 148,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.