Lottery Operations Lead — Data-Driven & Efficient

Scientific Games; Northern (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

Scientific Games is seeking an experienced Operations Manager to oversee the daily operations of a mission-critical lottery client environment, ensuring service delivery, system health, and adherence to company standards. You will lead a local operations team, coordinate with centralized groups, and drive continuous improvement to support customer success and strategic objectives within gaming and lottery.

Required: 7+ years in operations management, strong leadership, and a data-driven,

Qualifications

• 7+ years of progressive experience in operations management
• Leadership or supervisory experience of a team
• Track record of driving process improvements
• Strong understanding of lean manufacturing and quality systems (Six Sigma, ISO)
• Excellent communication and problem-solving skills
• Proficient with ERP and project management tools

Responsibilities

• Oversee daily operational functions across departments to ensure smooth workflows
• Develop and monitor policies, procedures, and performance metrics
• Lead and mentor operational staff including hiring and evaluations
• Identify areas for process improvement and optimize resource utilization
• Collaborate with sales, product development, and finance to align strategies
• Ensure compliance with regulatory requirements and standards in gaming/lottery
• Manage budgets, track expenditures, and report financial performance
• Oversee inventory management, logistics, and facilities maintenance
• Address customer complaints and operational crises promptly
• Prepare regular reports on performance, trends, and improvements

Skills

Leadership

Strategic planning

Lean/ Six Sigma

Data-driven decision making

Communication

Project management

ERP systems

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Tools

ERP systems

Project management software

Job description

Scientific Games is seeking an experienced Operations Manager to oversee the daily operations of a mission-critical lottery client environment, ensuring service delivery, system health, and adherence to company standards. You will lead a local operations team, coordinate with centralized groups, and drive continuous improvement to support customer success and strategic objectives within gaming and lottery.

Required: 7+ years in operations management, strong leadership, and a data-driven,