Senior Manager, Lottery Enablement & Performance

DraftKings Inc.; United States; Remote; USD 118,000 - 148,000; Full time

Job summary

DraftKings Inc. is seeking a Senior Manager, Lottery Enablement to lead quality and coaching across the customer organization.

You will shape coaching strategies with data, improve quality programs, and drive scalable learning initiatives that elevate operational execution and customer experiences. You’ll lead change management across lottery fulfillment centers, guiding teams through new processes, systems, and technologies while partnering with stakeholders on KPIs and strategic

Qualifications

• Bachelor’s Degree or equivalent and relevant experience.
• At least 6 years of experience in quality, coaching, or performance management.
• Experience using data and analytics to drive performance improvements and inform decision making.
• Strong leadership skills with experience managing and developing high-performing teams.
• The ability to influence stakeholders and build relationships to drive impactful initiatives.
• Experience with tools such as ServiceNow, MaestroQA, Microsoft Office, and data analysis tools like SQL or Excel.
• Experience leading change management initiatives, managing complex projects, and driving operational improvements across multiple teams or locations.
• The ability to travel to lottery fulfillment centers across the U.S. to support operational initiatives, team development, and change management efforts.

Responsibilities

• Lead the design and execution of quality and coaching programs that improve team performance and elevate the customer experience.
• Use data and performance insights to identify trends and drive continuous improvement initiatives.
• Partner with stakeholders to define key performance indicators and deliver recommendations that inform strategic decisions.
• Develop leadership programs focused on coaching, feedback, and long-term team growth.
• Maintain performance standards and ensure consistent execution across processes and communication channels.
• Lead a team of project managers overseeing initiatives across the lottery fulfillment lifecycle, driving operational improvements across multiple fulfillment centers.
• Drive change management initiatives, including communication, training, and operational readiness, to support the successful implementation of new processes, systems, and technologies.
• Collaborate with cross-functional teams to align operational changes with business objectives, regulatory requirements, and compliance standards.

Skills

Data-driven decisions

Leadership

Stakeholder influence

Change management

Analytical thinking

Education

Bachelor’s Degree or equivalent

Tools

ServiceNow

MaestroQA

Microsoft Office

SQL

Excel

Job description

DraftKings Inc. is seeking a Senior Manager, Lottery Enablement to lead quality and coaching across the customer organization.

You will shape coaching strategies with data, improve quality programs, and drive scalable learning initiatives that elevate operational execution and customer experiences. You’ll lead change management across lottery fulfillment centers, guiding teams through new processes, systems, and technologies while partnering with stakeholders on KPIs and strategic