Operations Leader - AI-Driven Lottery Fulfillment

National Geographic; Portland (OR); On-site; USD 60,000 - 76,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

DraftKings is seeking an Operations Manager to lead daily fulfillment center operations, including lottery ticket processing and facility management. You will mentor teams, establish best practices, and ensure safe, compliant operations.

Ideal candidates have a bachelor's degree with 3+ years in operations and people management, plus experience in fast-paced, high-growth settings. The role requires flexibility to work nights, weekends, and holidays with strong Excel skills.

Qualifications

• Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.
• Availability to support a continuous operation including nights, weekends, and holidays.
• Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.
• Strong experience in personnel management, including hiring, scheduling, team development, and performance management.

Responsibilities

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
• Train, mentor, and support ongoing professional development for team members to enhance performance.
• Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.
• Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.
• Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.
• Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.
• Regularly communicate with regional and senior management to ensure alignment.

Skills

Operations management

People management

Team leadership

Scheduling

Microsoft Excel

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Job description

DraftKings is seeking an Operations Manager to lead daily fulfillment center operations, including lottery ticket processing and facility management. You will mentor teams, establish best practices, and ensure safe, compliant operations.

Ideal candidates have a bachelor's degree with 3+ years in operations and people management, plus experience in fast-paced, high-growth settings. The role requires flexibility to work nights, weekends, and holidays with strong Excel skills.