AI-Driven Operations Lead — Fulfillment Center

DraftKings Inc.; Portland (OR); On-site; USD 60,000 - 76,000; Full time

Job summary

DraftKings Inc. is seeking an Operations Manager to lead the daily operations of our lottery fulfillment center in a fast-paced, high-growth environment. You will oversee ticket order processing, train and develop staff, and implement best practices to drive efficiency and safety.

You will manage scheduling, coordinate with lottery representatives, and handle facility maintenance while reporting to regional leadership to ensure alignment with company objectives.

Qualifications

• Bachelor's degree or equivalent with 3+ years of operations and people management experience.
• Willingness to support a continuous operation including nights, weekends, and holidays.
• Proven ability to lead large-scale operations and improve processes in fast-paced, high-growth environments.
• Experience in personnel management including hiring, scheduling, and performance management.
• Familiarity with common software, including Microsoft Excel, and a detail-oriented, self-starter mindset.

Responsibilities

• Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.
• Train, mentor, and support ongoing professional development for team members to enhance performance.
• Establish best practice framework and standard operating procedures for the fulfillment center.
• Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.
• Oversee full facility management, including coordination with local lottery representatives and facility maintenance.
• Execute cash balance reporting and support various initiatives to sustain daily operations.
• Regularly communicate with regional and senior management to ensure alignment.

Skills

Operations management

People management

Excel

Team development

Attention to detail

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

DraftKings Inc. is seeking an Operations Manager to lead the daily operations of our lottery fulfillment center in a fast-paced, high-growth environment. You will oversee ticket order processing, train and develop staff, and implement best practices to drive efficiency and safety.

You will manage scheduling, coordinate with lottery representatives, and handle facility maintenance while reporting to regional leadership to ensure alignment with company objectives.