Lottery Claims Clerk — In-Office Role

State of Illinois; Springfield (IL); On-site; USD 46,000 - 61,000; Full time

Job summary

State of Illinois’s Lottery Department is hiring an Office Associate to work in the Springfield Check Writing and Claims Office. The successful candidate will perform clerical duties, assist with payments to Lottery winners, and provide excellent customer service in a fast-paced environment.

The role requires a high school diploma, two years of office experience, and the ability to keyboard 45 WPM. It is a full-time, in-office position with regular hours and benefits.

Qualifications

• Requires high school diploma.
• Requires two years of office experience.
• Requires the ability to keyboard accurately at 45 WPM.

Responsibilities

• Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.
• Explains and interprets rules, regulations and procedures to winners, non-winners, and the public.
• Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities, or directs them to other professional staff if of a complex nature.
• Maintains logs and records of daily activities, validated winners, check writing reports, etc.

Skills

Typing 45 WPM

Office experience

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

State of Illinois’s Lottery Department is hiring an Office Associate to work in the Springfield Check Writing and Claims Office. The successful candidate will perform clerical duties, assist with payments to Lottery winners, and provide excellent customer service in a fast-paced environment.

The role requires a high school diploma, two years of office experience, and the ability to keyboard 45 WPM. It is a full-time, in-office position with regular hours and benefits.