Office Assistant

Connecticut-Lottery-Corporation; Wallingford (CT); On-site; USD 51,000 - 67,000; Full time

Job summary

Connecticut Lottery Corporation (CLC) is recruiting for an Office Assistant in the Claims Division. The role provides direct customer service to Lottery players and assists with the accurate processing of prize claims, including verifications, documentation gathering, and check issuance.

On-site presence is required, with responsive support to staff and the public. The successful candidate will undergo training on Lottery products, policies, and procedures to ensure accurate, efficient service.

Qualifications

• Minimum two (2) years of general clerical work experience.
• Strong written and verbal communication skills are required to interact with the Claims Supervisor, co-workers, and the public.
• Strong attention to detail and ability to correctly complete forms and related documents is essential.
• Previous cash-handling experience.

Responsibilities

• Provides high-volume customer service support in person and by phone.
• Processes lottery claims, verifies ticket information, gathers and records required documentation, issues checks, and maintains accurate records.
• Answers customer inquiries and provides clear and courteous assistance to Lottery players and the public.
• Balances daily cash drawers and performs cash-handling and reconciliation activities.
• Performs related duties as required.

Skills

Communication skills

Cash handling

Attention to detail

Tools

Microsoft Office

Job description

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Salary Range: $24.34 - $31.94 hourly/$50,815.00 - $66,670.00 annual ( hires new to state service start at the minimum )

Headquartered in Wallingford, Connecticut Lottery Corp (CLC), is a quasi-public agency of the State of Connecticut, driven by a mission to provide responsible gaming entertainment while returning revenue to the State to support vital public programs and services. With nearly 140 dedicated employees and more than 2,800 retail partners statewide, we generate over $1.7 billion in annual sales and proudly contributed $387 million to the state's General Fund last year.

Our Customer Service Department is currently recruiting for an Office Assistant to provide support in our Claims Division. This position plays a key role in supporting Lottery players through direct, face‑to‑face customer service and the accurate, compliant processing of prize claims; retail lottery, iLottery, Sports Betting and other claims as necessary. The role requires strong interpersonal skills, frequent interaction with the public, transaction handling, data entry and careful review of claim documentation.

Position Overview

The Office Assistant provides direct customer service to Lottery players with the processing of Lottery claims. This includes verifying ticket information, gathering and recording required documentation, issuing checks, and maintaining accurate records. The role requires an on‑site presence and also involves answering customer inquiries by phone, providing clear and courteous assistance to Lottery players and the public, and supporting staff with general clerical duties. The successful candidate will receive training on Lottery products, policies, and procedures to ensure accurate and efficient service.

Key Responsibilities

• Provides high‑volume customer service support, including answering phone inquiries, assisting claimants in person, and explaining claim requirements and processes.
• Conducts cash‑handling and reconciliation activities, including verifying payout amounts, balancing daily cash drawers.
• Maintains written and in‑person communication with internal stakeholders, external partners, and members of the public.
• Applies critical‑thinking skills and maintains accountability for the quality and accuracy of their work.
• Performs related duties as required.

Experience

Qualified candidates must possess a minimum of two (2) years of general clerical work experience along with:

• Strong written and verbal communication skills are required to interact effectively with the Claims Supervisor, co‑workers, and the public.
• Strong attention to detail and the ability to correctly complete forms and related documents are essential. In addition, previous cash‑handling experience.
• Proficiency in Microsoft Office is preferred.

College training may be substituted for general experience based on fifteen (15) semester hours equaling six (6) months of experience.

Offer of employment is subject to DCP licensing and in accordance with re‑employment and SEBAC rules.

The Connecticut Lottery Corporation (CLC) is an affirmative action/Equal Opportunity Employer that does not tolerate unlawful discrimination or harassment. The CLC follows all applicable federal, state, and local laws regarding non‑discriminatory hiring and employment practices.