OFFICE ASSOCIATE - SPRINGFIELD CLAIMS

State of Illinois; Springfield (IL); On-site; USD 46,000 - 61,000; Full time

Job summary

State of Illinois’s Lottery Department is hiring an Office Associate to work in the Springfield Check Writing and Claims Office. The successful candidate will perform clerical duties, assist with payments to Lottery winners, and provide excellent customer service in a fast-paced environment.

The role requires a high school diploma, two years of office experience, and the ability to keyboard 45 WPM. It is a full-time, in-office position with regular hours and benefits.

Qualifications

• Requires high school diploma.
• Requires two years of office experience.
• Requires the ability to keyboard accurately at 45 WPM.

Responsibilities

• Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.
• Explains and interprets rules, regulations and procedures to winners, non-winners, and the public.
• Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities, or directs them to other professional staff if of a complex nature.
• Maintains logs and records of daily activities, validated winners, check writing reports, etc.

Skills

Typing 45 WPM

Office experience

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:59680
Opening Date: 10/20/2026
Closing Date: 11/04/2026
Agency: Department of the Lottery
Class Title:OFFICE ASSOCIATE - 30015
Skill Option:Keyboarding
Bilingual Option:None
Salary: Anticipated starting salary $4,144 monthly; Full range $4,144 - $5,429 monthly
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:RC014 Clerical Employees, AFSCME
Merit Comp Code:
Work Hours: 8:00 AM - 4:30 PM; M-F
Anticipated Hybrid Work Schedule Availability: Not available, fully in office
Headquarter Location: 404 N 5th St, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: LOT.Personnel @ illinois.gov

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Do you love working with the public and making dreams come true? The Illinois Lottery is hiring an Office Associate to work in the Springfield Check Writing and Claims Office. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players. If you want to spend your day making people happy, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Under direction, prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.
• Explains and interprets rules, regulations and procedures to winners, non-winners, and the public.
• Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities, or directs them to other professional staff if of a complex nature.
• Performs a variety of complex clerical duties.
• Maintains logs and records of daily activities, validated winners, check writing reports, etc.
• Receives, opens, and distributes all incoming mail, keeping the Claims Manager apprised of any correspondence which requires immediate attention.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires the ability to keyboard accurately at 45 WPM.

Preferred Qualifications

• Prefers two (2) years of experience utilizing office practices, procedures, and programs.
• Prefers ability to prepare written communication utilizing proper grammar, spelling, and punctuation.
• Prefers ability to perform basic mathematics.
• Prefers ability to learn basic agency programs, rules and regulations.
• Prefers ability to follow oral and written instructions.
• Prefers ability to operate commonly used office equipment and perform routine maintenance.
• Prefers ability to work as a member of a team.
• Prefers ability to communicate with a wide variety of people with different backgrounds and ethnicities.
• Prefers basic level proficiency utilizing Microsoft Office software, including Word, Excel, and Outlook.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver's license.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404, 1567 (c)). Medium work involves lifting not more than 50 pounds at a time with frequent lifting or carrying of objects weighing 25 pounds.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty, and fairness. Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $26 billion to support K-12 public schools. Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees. By utilizing the latest technology, recognizing, and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data using predictive analytics and leverages its experience to meet the needs of the people of Illinois. The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).