Claims & Customer Service Associate

Connecticut-Lottery-Corporation; Wallingford (CT); On-site; USD 51,000 - 67,000; Full time

Job summary

Connecticut Lottery Corporation (CLC) is recruiting for an Office Assistant in the Claims Division. The role provides direct customer service to Lottery players and assists with the accurate processing of prize claims, including verifications, documentation gathering, and check issuance.

On-site presence is required, with responsive support to staff and the public. The successful candidate will undergo training on Lottery products, policies, and procedures to ensure accurate, efficient service.

Qualifications

• Minimum two (2) years of general clerical work experience.
• Strong written and verbal communication skills are required to interact with the Claims Supervisor, co-workers, and the public.
• Strong attention to detail and ability to correctly complete forms and related documents is essential.
• Previous cash-handling experience.

Responsibilities

• Provides high-volume customer service support in person and by phone.
• Processes lottery claims, verifies ticket information, gathers and records required documentation, issues checks, and maintains accurate records.
• Answers customer inquiries and provides clear and courteous assistance to Lottery players and the public.
• Balances daily cash drawers and performs cash-handling and reconciliation activities.
• Performs related duties as required.

Skills

Communication skills

Cash handling

Attention to detail

Tools

Microsoft Office

Job description

Connecticut Lottery Corporation (CLC) is recruiting for an Office Assistant in the Claims Division. The role provides direct customer service to Lottery players and assists with the accurate processing of prize claims, including verifications, documentation gathering, and check issuance.

On-site presence is required, with responsive support to staff and the public. The successful candidate will undergo training on Lottery products, policies, and procedures to ensure accurate, efficient service.