Claims Representative - IN

STI; Evansville (IN); On-site; USD 19,000 - 25,000; Part time

Job summary

The Hoosier Lottery is hiring a Claims Representative (Temp) in Evansville, IN to guide customers through the claims process and answer questions about Hoosier Lottery products.

Responsibilities include greeting customers at the Claims Center, confirming documentation, supporting daily office tasks, handling the claims hotline, and assisting with prize photos as needed.

Qualifications

• High School diploma or equivalent.
• Excellent customer service skills.
• General knowledge of and ability to operate a telephone and cash register.
• Basic knowledge of clerical procedures, methods, and principles.
• Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word.
• Proficient with modern office equipment including computer, fax machine, and scanners.

Responsibilities

• Greet customers upon arrival in the Claims Center.
• Ensure all proper documentation is presented prior to claim processing.
• Assist Hoosier Lottery staff with daily office duties.
• Answer claims hotline and assist customers with questions.
• Assist with PR photos of winners when needed.

Skills

Customer service

Cash register operation

Office software

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

The Hoosier Lottery Claims Representative Temp will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed.

• Greet customers upon arrival in the Claims Center;
• Ensure all proper documentation is presented prior to claim processing;
• Assist Hoosier Lottery staff with daily office duties;
• Answer claims hotline and assist customers with questions;
• Assist with PR photos of winners when needed..

Job Requirements

• High School diploma or equivalent ;
• Excellent customer service skills;
• General knowledge of and ability to operate a telephone and cash register;
• Basic knowledge of clerical procedures, methods, and principles;
• Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word;
• Proficient with modern office equipment including computer, fax machine, and scanners