Loss Prevention & Customer Service Associate

The TJX Companies, Inc.; Chesapeake (VA); On-site; USD 19,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) matching contributions

Healthcare options

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a Store Associate in Chesapeake, VA to support a positive customer shopping experience and uphold loss prevention protocols.

You will work with store teams to deter dishonesty, engage customers, and ensure accurate checkout procedures. You will contribute to shrink reduction efforts, partner with management, and follow safety policies while maintaining confidentiality and high standards of service.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink‑related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink‑related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Skills

Communication

Judgement

Teamwork

Flexibility

Retail experience

Job description

HomeGoods at The TJX Companies, Inc. is seeking a Store Associate in Chesapeake, VA to support a positive customer shopping experience and uphold loss prevention protocols.

You will work with store teams to deter dishonesty, engage customers, and ensure accurate checkout procedures. You will contribute to shrink reduction efforts, partner with management, and follow safety policies while maintaining confidentiality and high standards of service.