Loss Prevention & Customer Experience Specialist

The TJX Companies, Inc.; Avon (CT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Job summary

HomeGoods at The TJX Companies, Inc. in Avon, CT is hiring to support a positive shopping experience and partner with store teams and Loss Prevention. You will help deter theft, assist customers at checkout, and contribute to safety and policy adherence while maintaining confidentiality.

The role emphasizes flexible scheduling, strong communication, and teamwork with store management and loss prevention to achieve goals and provide a great customer experience.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Skills

Excellent communication skills

Ability to respond to changes

Standout colleague

Flexible schedule

0-2 years retail or security

Job description

HomeGoods at The TJX Companies, Inc. in Avon, CT is hiring to support a positive shopping experience and partner with store teams and Loss Prevention. You will help deter theft, assist customers at checkout, and contribute to safety and policy adherence while maintaining confidentiality.

The role emphasizes flexible scheduling, strong communication, and teamwork with store management and loss prevention to achieve goals and provide a great customer experience.