Loss Mitigation Quality Assurance Auditor

Cornerstone Home Lending; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Life Insurance

Disability Insurance

Paid Parental Leave

HSA/FSA

Bonus potential

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and ensure compliance with federal, state, investor, insurer, client, and internal regulations.

You will provide detailed feedback to managers and teams, review documents, and verify terms for final workout documents while upholding integrity and confidentiality in a dynamic environment.

Qualifications

• 3+ years in Loss Mitigation underwriting and operations; 5+ years preferred.
• High School Diploma / GED required.
• 5+ years of experience using Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Black Knight Director 7 (MSP) and LMS preferred.
• Experience with Fannie Mae – SMDU, Freddie Mac – Resolve, VA – VALERI, and USDA – USDALinc systems preferred.
• Experience in Quality Control systems preferred.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of MERS document requirements.
• Strong organizational skills and attention to detail.
• High integrity/confidentiality and ability to handle stress and change.

Responsibilities

• Review documents from customers for loss mitigation applications and confirm package status (incomplete/complete).
• Evaluate income and asset documentation to verify underwriter calculations.
• Analyze underwriter recommendations for regulatory and policy adherence.
• Review appeals submitted by customers.
• Confirm accuracy of terms generated for final workout documents prior to issuance.
• Assist with review of loss mitigation letters before distribution to customers.
• Provide feedback and collect actionable data on day-to-day performance of the loss mitigation department.
• Assist with departmental audits and requests from internal and external sources.

Skills

Microsoft Office

Organizational skills

Attention to detail

Education

High School Diploma / GED

Tools

Black Knight Director 7 (MSP)

Loss Mitigation Solution (LMS)

Job description

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and ensure compliance with federal, state, investor, insurer, client, and internal regulations.

You will provide detailed feedback to managers and teams, review documents, and verify terms for final workout documents while upholding integrity and confidentiality in a dynamic environment.