Loss Mitigation Quality Control Specialist

Cornerstone Capital Bank; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Death

Long-Term Disability

Short-Term Disability

FSA

HSA

401K

Basic Life

Voluntary Life

Paid Parental Leave

Performance bonus

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and provide detailed feedback to managers and staff on quality and regulatory adherence.

You will review documents, evaluate income and asset data, and confirm accuracy of final workout terms before client communication. Strong attention to detail and integrity are essential.

Qualifications

• 3+ years in Loss Mitigation underwriting and operations.
• 5 years preferred.
• High School Diploma / GED required.
• 5+ years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) preferred.
• Experience in Fannie Mae - SMDU, Freddie Mac - Resolve, VA - VALERI, and USDA - USDALinc systems preferred.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Strong organizational skills and attention to detail.
• High integrity/confidentiality and ability to handle stress and changes.

Responsibilities

• Review documents from customers for loss mitigation applications and confirm status.
• Evaluate income and asset documentation to confirm underwriting calculations.
• Analyze underwriter decisions for compliance with regulations and policies.
• Review appeals submitted by customers.
• Confirm accuracy of terms generated for final workout documents prior to sending to customers.
• Assist with review of loss mitigation letters prior to communications.
• Provide feedback and collect actionable data on day-to-day performance of the loss mitigation department.
• Assist with departmental audits and requests from internal and external sources.

Job description

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and provide detailed feedback to managers and staff on quality and regulatory adherence.

You will review documents, evaluate income and asset data, and confirm accuracy of final workout terms before client communication. Strong attention to detail and integrity are essential.