Loss Mitigation Quality Control

Cornerstone Servicing; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Cornerstone Servicing in Houston, TX is seeking a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and ensure compliance with federal, state, investor, and internal policies.

You will provide detailed feedback to managers and underwriters, review documents, verify final workout terms, and support departmental audits while maintaining confidentiality.

Qualifications

• Minimum 3 years in Loss Mitigation underwriting and operations; 5 years preferred.
• Proficient with Microsoft Office Suite.
• Experience with Fannie Mae SMDU, Freddie Mac Resolve, VA VALERI and USDA USDALinc systems.

Responsibilities

• Review documents from customers for loss mitigation applications and confirm package status (incomplete or complete).
• Evaluate income and asset documentation to confirm underwriting calculations.
• Analyze underwriter recommendations for regulatory adherence.
• Review appeals submitted by customers.
• Verify accuracy of terms generated for final workout documents before they are issued to customers.
• Assist with loss mitigation letters review prior to communications.
• Provide feedback and collect actionable data on day-to-day performance.
• Assist with departmental audits and external requests.

Skills

Loss Mitigation underwriting

Quality Control

Attention to detail

Strong organizational skills

Integrity & confidentiality

Adaptability under pressure

Communication skills

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Black Knight Director 7 (MSP)

Loss Mitigation Solution (LMS)

Fannie Mae SMDU

Freddie Mac Resolve

VA VALERI

USDA USDALinc

Job description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are lookingfor:

The Loss Mitigation Quality Control role will be responsible for the real-time audit of all aspects of the loss mitigation process prior to the issuance of decisions or final documents. The individual in this role will provide detailed feedback to managers, supervisors, and other team members on the quality of work completed and adherence to all published federal, state, investor, insurer, client, and organizational regulations, policies, and procedures.

Key Responsibilities:

• Review documents received from customers for loss mitigation applications and confirm recommendations of the status of the package (incomplete or complete).
• Evaluate income and asset documentation to confirm the calculations made by a team of underwriters of a customer’s financials.
• Analyze the decisions recommended by a team of underwriters to confirm adherence with all published federal, state, investor, insurer, client and organizational regulations, policies, and procedures.
• Review appeals submitted by customers.
• Confirm the accuracy of terms generated for final workout documents (partial claims, payment supplements, modifications, etc.) prior to the documents being generated and sent to customers.
• Assist with the review of all loss mitigation letters prior to those communications being sent to customers.
• Provide feedback and collect actionable data on the day-to-day performance of the loss mitigation department.
• Assist with departmental audits and requests from internal and external sources.

What you’ll need to be successful:

• This position requires a minimum of 3 years of experience in Loss Mitigation underwriting and operations. 5 years of experience is preferred.
• High School Diploma / GED Required
• This position requires a minimum of 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) preferred.
• Experience working in Fannie Mae – SMDU, Freddie Mac – Resolve, VA – VALERI, and USDA – USDALinc systems preferred.
• Experience in Quality Control systems preferred.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Strong organizational skills and attention to detail.
• High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.