Loss Mitigation Quality Control

Cornerstone Home Lending; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Life Insurance

Disability Insurance

Paid Parental Leave

HSA/FSA

Bonus potential

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and ensure compliance with federal, state, investor, insurer, client, and internal regulations.

You will provide detailed feedback to managers and teams, review documents, and verify terms for final workout documents while upholding integrity and confidentiality in a dynamic environment.

Qualifications

• 3+ years in Loss Mitigation underwriting and operations; 5+ years preferred.
• High School Diploma / GED required.
• 5+ years of experience using Microsoft Office Suite (Word, Excel, Outlook).
• Experience with Black Knight Director 7 (MSP) and LMS preferred.
• Experience with Fannie Mae – SMDU, Freddie Mac – Resolve, VA – VALERI, and USDA – USDALinc systems preferred.
• Experience in Quality Control systems preferred.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of MERS document requirements.
• Strong organizational skills and attention to detail.
• High integrity/confidentiality and ability to handle stress and change.

Responsibilities

• Review documents from customers for loss mitigation applications and confirm package status (incomplete/complete).
• Evaluate income and asset documentation to verify underwriter calculations.
• Analyze underwriter recommendations for regulatory and policy adherence.
• Review appeals submitted by customers.
• Confirm accuracy of terms generated for final workout documents prior to issuance.
• Assist with review of loss mitigation letters before distribution to customers.
• Provide feedback and collect actionable data on day-to-day performance of the loss mitigation department.
• Assist with departmental audits and requests from internal and external sources.

Skills

Microsoft Office

Organizational skills

Attention to detail

Education

High School Diploma / GED

Tools

Black Knight Director 7 (MSP)

Loss Mitigation Solution (LMS)

Job description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstones Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Loss Mitigation Quality Control role will be responsible for the real-time audit of all aspects of the loss mitigation process prior to the issuance of decisions or final documents. The individual in this role will provide detailed feedback to managers, supervisors, and other team members on the quality of work completed and adherence to all published federal, state, investor, insurer, client, and organizational regulations, policies, and procedures.

Key Responsibilities:

• Review documents received from customers for loss mitigation applications and confirm recommendations of the status of the package (incomplete or complete).
• Evaluate income and asset documentation to confirm the calculations made by a team of underwriters of a customers financials.
• Analyze the decisions recommended by a team of underwriters to confirm adherence with all published federal, state, investor, insurer, client and organizational regulations, policies, and procedures.
• Review appeals submitted by customers.
• Confirm the accuracy of terms generated for final workout documents (partial claims, payment supplements, modifications, etc.) prior to the documents being generated and sent to customers.
• Assist with the review of all loss mitigation letters prior to those communications being sent to customers.
• Provide feedback and collect actionable data on the day-to-day performance of the loss mitigation department.
• Assist with departmental audits and requests from internal and external sources.

What youll need to be successful:

• This position requires a minimum of 3 years of experience in Loss Mitigation underwriting and operations. 5 years of experience is preferred.
• High School Diploma / GED Required
• This position requires a minimum of 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) preferred.
• Experience working in Fannie Mae – SMDU, Freddie Mac – Resolve, VA – VALERI, and USDA – USDALinc systems preferred.
• Experience in Quality Control systems preferred.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Strong organizational skills and attention to detail.
• High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.