Senior QA Analyst, Mortgage Loss Mitigation

Citizens Bank; Glen Allen (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

Citizens Bank is seeking a Quality Assurance Analyst to join a collaborative team and help define monitoring and testing targets for assigned products and services. You will perform quality control testing under guidance and deliver control testing and risk monitoring activities to assess the effectiveness of the control environment.

In this role you will gain an understanding of business processes, develop fundamental control assessment skills, and work within established timelines to ensure

Qualifications

• 2-4 years Home Mortgage experience, specific Loss Mitigation experience preferred
• Ability to juggle multiple work efforts and to quickly change direction
• PC skills including proficiency in all Microsoft Office programs including MS Word, Excel, Outlook and database applications
• Self-motivated individual who can work independently and as an engaged member of a team
• Organizational skills and ability to handle multiple tasks to meet tight deadlines
• Strong oral and written communications skills
• Knowledge of banking/brokerage products and operations; regulatory requirements; and key processes, controls, and exposure areas a plus
• Experience delivering under tight deadlines while maintaining quality standards
• Excellent interpersonal skills

Responsibilities

• The primary focus of the QA team is to design and execute quality assurance testing.
• QA results aid the line of business by ensuring process and controls are functioning properly and that data elements are flowing completely and accurately from input through to regulatory and management reporting.
• Identifies and develops ways to improve the quality, capability, or efficiency of the testing process.
• Builds strong relationships with partners and business line management, across the various business lines, sharing monitoring and testing outcomes.
• Documents testing results in system of record. Demonstrates knowledge of Business Line processes and control monitoring skills through increased independence on work tasks while maintaining quality.
• Maintains up-to-date understanding of business processes along with regulatory requirements for quality assurance testing and controls.

Skills

QA testing

Multitasking

Microsoft Office

Communication skills

Team player

Tools

Database applications

MS Word

MS Excel

Outlook

Job description

Citizens Bank is seeking a Quality Assurance Analyst to join a collaborative team and help define monitoring and testing targets for assigned products and services. You will perform quality control testing under guidance and deliver control testing and risk monitoring activities to assess the effectiveness of the control environment.

In this role you will gain an understanding of business processes, develop fundamental control assessment skills, and work within established timelines to ensure