Loss Mitigation QC Specialist: Precision & Compliance

Cornerstone Servicing; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Cornerstone Servicing in Houston, TX is seeking a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and ensure compliance with federal, state, investor, and internal policies.

You will provide detailed feedback to managers and underwriters, review documents, verify final workout terms, and support departmental audits while maintaining confidentiality.

Qualifications

• Minimum 3 years in Loss Mitigation underwriting and operations; 5 years preferred.
• Proficient with Microsoft Office Suite.
• Experience with Fannie Mae SMDU, Freddie Mac Resolve, VA VALERI and USDA USDALinc systems.

Responsibilities

• Review documents from customers for loss mitigation applications and confirm package status (incomplete or complete).
• Evaluate income and asset documentation to confirm underwriting calculations.
• Analyze underwriter recommendations for regulatory adherence.
• Review appeals submitted by customers.
• Verify accuracy of terms generated for final workout documents before they are issued to customers.
• Assist with loss mitigation letters review prior to communications.
• Provide feedback and collect actionable data on day-to-day performance.
• Assist with departmental audits and external requests.

Skills

Loss Mitigation underwriting

Quality Control

Attention to detail

Strong organizational skills

Integrity & confidentiality

Adaptability under pressure

Communication skills

Education

High School Diploma / GED

Tools

Microsoft Office Suite

Black Knight Director 7 (MSP)

Loss Mitigation Solution (LMS)

Fannie Mae SMDU

Freddie Mac Resolve

VA VALERI

USDA USDALinc

Job description

Cornerstone Servicing in Houston, TX is seeking a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and ensure compliance with federal, state, investor, and internal policies.

You will provide detailed feedback to managers and underwriters, review documents, verify final workout terms, and support departmental audits while maintaining confidentiality.