Loss Mitigation Quality Control

Cornerstone Capital Bank; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Accidental Death

Long-Term Disability

Short-Term Disability

FSA

HSA

401K

Basic Life

Voluntary Life

Paid Parental Leave

Performance bonus

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Loss Mitigation Quality Control professional to audit the loss mitigation process in real time and provide detailed feedback to managers and staff on quality and regulatory adherence.

You will review documents, evaluate income and asset data, and confirm accuracy of final workout terms before client communication. Strong attention to detail and integrity are essential.

Qualifications

• 3+ years in Loss Mitigation underwriting and operations.
• 5 years preferred.
• High School Diploma / GED required.
• 5+ years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) preferred.
• Experience in Fannie Mae - SMDU, Freddie Mac - Resolve, VA - VALERI, and USDA - USDALinc systems preferred.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Strong organizational skills and attention to detail.
• High integrity/confidentiality and ability to handle stress and changes.

Responsibilities

• Review documents from customers for loss mitigation applications and confirm status.
• Evaluate income and asset documentation to confirm underwriting calculations.
• Analyze underwriter decisions for compliance with regulations and policies.
• Review appeals submitted by customers.
• Confirm accuracy of terms generated for final workout documents prior to sending to customers.
• Assist with review of loss mitigation letters prior to communications.
• Provide feedback and collect actionable data on day-to-day performance of the loss mitigation department.
• Assist with departmental audits and requests from internal and external sources.

Job description

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Loss Mitigation Quality Control role will be responsible for the real-time audit of all aspects of the loss mitigation process prior to the issuance of decisions or final documents. The individual in this role will provide detailed feedback to managers, supervisors, and other team members on the quality of work completed and adherence to all published federal, state, investor, insurer, client, and organizational regulations, policies, and procedures.

Key Responsibilities:

• Review documents received from customers for loss mitigation applications and confirm recommendations of the status of the package (incomplete or complete).
• Evaluate income and asset documentation to confirm the calculations made by a team of underwriters of a customer's financials.
• Analyze the decisions recommended by a team of underwriters to confirm adherence with all published federal, state, investor, insurer, client and organizational regulations, policies, and procedures.
• Review appeals submitted by customers.
• Confirm the accuracy of terms generated for final workout documents (partial claims, payment supplements, modifications, etc.) prior to the documents being generated and sent to customers.
• Assist with the review of all loss mitigation letters prior to those communications being sent to customers.
• Provide feedback and collect actionable data on the day-to-day performance of the loss mitigation department.
• Assist with departmental audits and requests from internal and external sources.

What you'll need to be successful:

• This position requires a minimum of 3 years of experience in Loss Mitigation underwriting and operations. 5 years of experience is preferred.
• High School Diploma / GED Required
• This position requires a minimum of 5 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience with Black Knight Director 7 (MSP) and Loss Mitigation Solution (LMS) preferred.
• Experience working in Fannie Mae - SMDU, Freddie Mac - Resolve, VA - VALERI, and USDA - USDALinc systems preferred.
• Experience in Quality Control systems preferred.
• Knowledge of Fannie Mae, Freddie Mac, and Ginnie Mae permanent loss mitigation document requirements.
• Understanding of Mortgage Electronic Registration System (MERS) document requirements.
• Strong organizational skills and attention to detail.
• High level of Integrity/confidentiality while handling secure information in addition to having the ability to work through stressful situations professionally and handle frequent changes.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.