Loss Analyst I

Global Payments; Jeffersonville (IN); On-site; USD 48,000 - 60,000; Full time

Job summary

Global Payments seeks a Loss Analyst I to help protect revenue and reduce financial risk within the Merchant Collections team. You will resolve outstanding balances, educate merchants on options, and partner with cross-functional teams to drive timely resolutions.

You’ll analyze account activity, identify vulnerabilities, and influence risk decisions while delivering a positive customer experience. This is a dynamic role in a global payments company.

Qualifications

• Experience in collections, accounts receivable, customer service or call center environments is a plus.
• Strong problem-solving and analytical abilities to assess account activity and risks.
• Effective verbal and written communication with the ability to influence outcomes.

Responsibilities

• Drive recovery outcomes by managing delinquent merchant accounts and securing payment resolutions.
• Investigate account activity to identify vulnerabilities and recommend actions to protect against future losses.
• Educate merchants on balances, fees, chargebacks, and payment options to help maintain healthy account standing.
• Collaborate with cross-functional teams to resolve issues, improve accuracy, and accelerate resolutions.
• Identify trends and root causes of losses to help improve processes and reduce risk.

Skills

Relationship building

Analytical skills

Prioritization

Communication skills

Collections experience

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Loss Analyst I to join our ever-evolving Merchant Collections Team and help shape the future of global commerce. In this role, you’ll play a critical part in protecting revenue, reducing financial risk and supporting the long-term success of merchants and Global Payments. By resolving outstanding balances, identifying potential risks and partnering with teams across the business, you’ll help drive stronger financial outcomes while delivering a positive customer experience. This is an opportunity to build your expertise in payments, influence business results and contribute to Global Payments’ mission of enabling commerce through innovative and trusted payment solutions around the world.

What you'll own

• Drive recovery outcomes by managing delinquent merchant accounts, securing payment resolutions and minimizing financial losses that support business performance.
• Influence risk decisions through investigation and analysis of account activity, identifying vulnerabilities and recommending actions that protect Global Payments from future exposure.
• Create positive customer outcomes by educating merchants on balances, fees, chargebacks and payment options, helping them make informed decisions and maintain healthier account standing.
• Strengthen operational excellence by collaborating with cross-functional teams to resolve account issues, improve accuracy and accelerate resolution timelines.
• Contribute to continuous improvement by identifying trends, uncovering root causes of losses and sharing insights that help enhance processes, reduce risk and improve future performance.

What you'll bring

• Experience building positive relationships with customers while navigating sensitive financial conversations and delivering professional outcomes.
• Strong problem-solving and analytical skills with the ability to assess account information, identify risks and determine appropriate next steps.
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy, quality and service standards.
• Effective verbal and written communication skills with the confidence to influence outcomes and explain complex information clearly.
• A proactive, accountable mindset with a commitment to achieving goals, delivering results and continuously developing new skills.
• It's a bonus if you have Experience in collections, accounts receivable, customer service or a call center environment.
• Exposure to payment processing, financial services or merchant account management.
• Knowledge of debt recovery practices, bankruptcy processes or regulatory requirements related to collections.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].