Client Strategy Executive

Global Payments

Charlotte (NC)

On-site

USD 110,000 - 160,000

Full time

2 days ago

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Job summary

Global Payments in Charlotte, NC seeks a Client Strategy Executive to plan and oversee enterprise-level client support, drive proactive service, and manage relationships across products including TMS and VAPs. The role requires coordinating service delivery, collaborating with sales and support teams, and acting as the client advocate to reduce downtime and costs.

The position emphasizes ownership of client reviews, strategic growth, and ensuring alignment with internal solutions, while

Qualifications

Bachelor's Degree in a relevant field.
Typically minimum 6 years relevant experience in strategic client facing roles or related financial industry.
Strong communication and collaboration skills.
Ability to lead and coordinate cross-functional teams and client programs.

Responsibilities

Own the totality of the client relationship for assigned accounts across Global Payments products.
Coordinate and ensure delivery of client service activities and incident resolution.
Support client business reviews in North America and International segments.
Identify cross-sell opportunities and drive revenue growth.
Ensure accurate billing, forecasting, and cost-savings strategies for clients.

Skills

Communication Skills

Collaboration Skills

Customer Service Skills

Supervision

Education

Bachelor's Degree

Degree in Finance, Marketing, Business

Job description

Job Description

Ready to take your career global? Make your mark at one of the biggest names in payments. We are looking for a Client Strategy Executive who plans and oversees strategic, enterprise-level support and activities for company solutions for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops strategic client relationships and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce risks and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

What you’ll own

Is responsible and accountable for totality of client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit.
Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes.
Is responsible for ensuring tactical initiatives are implemented successfully.
On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact.
Update client business groups as necessary during and after severity one incidents.
Required to carry a cell phone and travel to client site(s) as necessary.

Client Management

Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally.

Maintains long-term relationships with clients.

Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs.

Identifies new product services based on strategic direction of the client's business.

Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership.

Provides quality service and operational performance within the parameters of the client's projects and service delivery standards.

For the North America segment, supports the Client Business Review and acts as an advocate for the client. Aligns client's needs with internal solutions. Conducts the complete setup and preparation for the client review, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Assists with presenting specified sections of this information to the client with the intent to improve the client's business.

For the International Segment, owns the organization and delivery of client business reviews. Aligns client's needs with internal solutions. Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Manages the implementation, execution and follow up of actions associated to monthly/quarterly balanced scorecards and Global Payments Inc client survey. Assists with presenting specified sections of this information to the client with the intent to improve the client's business.

For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support. Consistently analyzes and monitors the client's processing environment to identify and implement strategies for operational efficiency and cost savings. For the International segment, ensures the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt. Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts.

For the International segment, has revenue targets for new and existing accounts.

Identifies and owns the successful closure of cross sell opportunities of Global Payments and partner products and services to extend Global Payments revenues and footprint with the clients to meet individual account revenue and strategic growth targets as set by your manager.

Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets and adhere to them whilst adopting a Senior Executive exception approval process.

Client Growth

For the International segment, develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualifies opportunities to ensure high probability of win and successful delivery.

Is accountable for the profitability of the client; achieve agreed revenue targets.

Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise.

Manages sales support resources and works with internal stakeholders to create and deliver propositions.

Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities.

For the International segment, implements creative strategies and works with SMEs and other RM’s to seek new client solutions where appropriate. Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships. Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management.

For the North America segment, maintains customer profile of client's architecture and processing environment, product matrix, and custom processes to track client interactions.

Requirements

What you’ll bring

Bachelor's Degree
Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
Typically Minimum 6 Years Relevant Experience in strategic client facing roles, FSM or QSR POS, and/or financial industry. It’s a bonus if you have Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve moderately complex issues in creative and effective ways.
Having ownership of a sub-function, account or matrix management responsibilities, applies knowledge to meet goals, maintain relationships, propose opportunities to expand the business, and lead matrix teams.
Some barriers to entry exist at this level (e.g., dept./peer review).
Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
Networks with key contacts outside own area of expertise. Builds on/Maintains external relationships of assigned accounts.
Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
Communication Skills - Oral and written. Ability to develop and conduct presentations.
Collaboration Skills - Collaborate with internal and external audiences to solve problems.
Customer Service Skills - Aligns client needs with internal solutions.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Benefits

https://jobs.globalpayments.com/en/why-global-payments/benefits/

Authorization & Sourcing

Applicant must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; We will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Diversity and EEO Statements

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms — one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Workday Application

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.