Sales Director, Client Management

Global Payments; United States; On-site; USD 140,000 - 200,000; Full time

Job summary

Global Payments is seeking a Sales Director, Client Management to lead our Enterprise team and drive revenue across Financial Services (Crypto, PayFac, etc.) and Digital Media Merchants. You will coach and develop a high-performing sales organization, build strategic plans, and expand client relationships while guiding market strategies and reporting to senior leadership.

Travel may be required as part of client coverage.

Qualifications

• Bachelor’s degree or an equivalent combination of education, training and relevant work experience.

Responsibilities

• Provide leadership for the sales organization, including planning, coaching, recruiting, selection, performance development, and mentoring of team members.
• Monitor staff performance, implement goals, document progress, approve incentive compensation, and partner with People Team on employee-related matters.
• Drive activities involved in selling Global Payments products and services and expanding existing client relationships.
• Direct resources in a cost-effective, innovative manner, assisting sales executives in effective use of tools and resources.
• Participate in establishing financial goals, objectives, and measurements to achieve growth targets.
• Develop and execute sales plans, goals, strategies, and objectives to achieve team and revenue objectives.
• Identify critical market segments through market research and competitor analysis, recommending strategies for improvement.
• Implement and execute sales policies and practices, oversee trade show participation, and contribute to planning of sales meetings.
• Prepare sales production reports for senior management and participate in building, packaging, and price setting to meet market needs.
• Monitor client survey results to ensure positive client relationships and satisfaction, responding to feedback as needed.
• Ensure development and maintenance of long-term relationships with Global Payments' client base.
• Encourage staff participation in product, service, and industry-related educational opportunities to strengthen skills and customer service.
• Assist sales executives in attaining revenue goals, including development of tactical and strategic plans to create and close opportunities.
• Other related duties as assigned.

Skills

Leadership

Coaching

Strategic planning

Sales management

Client relationship management

Financial acumen

Communication

Negotiation

Analytical thinking

Travel readiness

Education

Bachelor's degree or equivalent

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Sales Director, Client Management to join our ever-evolving Enterprise team and help shape the future of global commerce. In this role, your team will manage clients in Financial Services (Crypto, PayFac, etc.), and Digital Media Merchants.

What you’ll own

• Provide leadership for the sales organization, including planning, coaching, recruiting, selection, performance development, and mentoring of team members.
• Monitor staff performance, implement goals, document progress, approve incentive compensation, and partner with People Team on employee-related matters.
• Drive activities involved in selling Global Payments products and services and expanding existing client relationships.
• Direct resources in a cost-effective, innovative manner, assisting sales executives in effective use of tools and resources.
• Participate in establishing financial goals, objectives, and measurements to achieve growth targets.
• Develop and execute sales plans, goals, strategies, and objectives to achieve team and revenue objectives.
• Identify critical market segments through market research and competitor analysis, recommending strategies for improvement.
• Implement and execute sales policies and practices, oversee trade show participation, and contribute to planning of sales meetings.
• Prepare sales production reports for senior management and participate in building, packaging, and price setting to meet market needs.
• Monitor client survey results to ensure positive client relationships and satisfaction, responding to feedback as needed.
• Ensure development and maintenance of long-term relationships with Global Payments' client base.
• Encourage staff participation in product, service, and industry-related educational opportunities to strengthen skills and customer service.
• Assist sales executives in attaining revenue goals, including development of tactical and strategic plans to create and close opportunities.
• Other related duties as assigned.

What you’ll bring

• Bachelor’s degree or an equivalent combination of education, training and relevant work experience.
• Demonstrated experience leading, coaching and developing sales or client management teams in a complex, results-oriented environment.
• Strong commercial and financial acumen, with experience developing sales plans, managing performance measures and delivering against growth quotas.
• Knowledge of payment solutions, technology, systems and industry practices, with the ability to translate client needs into practical solutions.
• Expert communication, presentation and negotiation skills, including the ability to influence clients, partners and leaders at all levels.
• Strong analytical judgment, problem-solving ability and organization, with the composure to manage competing priorities and sensitive employee or client issues.
• Ability to build trusted, long-term relationships across clients, employees, senior leaders and external industry partners.
• Willingness to travel as required.

About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500 company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].