Loss Analyst I

Global Payments; Jeffersonville (AR); On-site; USD 48,000 - 76,000; Full time

Job summary

Global Payments is seeking a Loss Analyst I to join the Merchant Collections Team. You will help protect revenue and reduce financial risk by resolving balances, guiding merchants through options, and working with cross-functional teams for timely resolutions.

In this role you’ll build expertise in payments, influence risk decisions, and contribute to continuous improvement while delivering a positive customer experience.

Qualifications

• Experience building positive relationships with customers while navigating sensitive financial conversations.
• Strong problem-solving and analytical skills to assess account information and identify risks.
• Ability to manage competing priorities in a fast-paced environment with accuracy.
• Effective verbal and written communication to influence outcomes and explain complex information.
• Proactive, accountable mindset with a results-driven approach.

Responsibilities

• Drive recovery outcomes by managing delinquent merchant accounts and securing payment resolutions.
• Influence risk decisions by analyzing account activity and recommending protective actions.
• Educate merchants on balances, fees, chargebacks and payment options for informed decisions.
• Collaborate with cross-functional teams to resolve issues and accelerate resolutions.
• Identify trends and root causes to improve processes and reduce future losses.

Skills

Relationship-building

Analytical thinking

Prioritization

Communication skills

Proactive mindset

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Loss Analyst I to join our ever-evolving Merchant Collections Team and help shape the future of global commerce. In this role, you’ll play a critical part in protecting revenue, reducing financial risk and supporting the long-term success of merchants and Global Payments. By resolving outstanding balances, identifying potential risks and partnering with teams across the business, you’ll help drive stronger financial outcomes while delivering a positive customer experience. This is an opportunity to build your expertise in payments, influence business results and contribute to Global Payments’ mission of enabling commerce through innovative and trusted payment solutions around the world.

What you'll own

• Drive recovery outcomes by managing delinquent merchant accounts, securing payment resolutions and minimizing financial losses that support business performance.
• Influence risk decisions through investigation and analysis of account activity, identifying vulnerabilities and recommending actions that protect Global Payments from future exposure.
• Create positive customer outcomes by educating merchants on balances, fees, chargebacks and payment options, helping them make informed decisions and maintain healthier account standing.
• Strengthen operational excellence by collaborating with cross-functional teams to resolve account issues, improve accuracy and accelerate resolution timelines.
• Contribute to continuous improvement by identifying trends, uncovering root causes of losses and sharing insights that help enhance processes, reduce risk and improve future performance.

What you'll bring

• Experience building positive relationships with customers while navigating sensitive financial conversations and delivering professional outcomes.
• Strong problem-solving and analytical skills with the ability to assess account information, identify risks and determine appropriate next steps.
• Ability to manage competing priorities in a fast-paced environment while maintaining accuracy, quality and service standards.
• Effective verbal and written communication skills with the confidence to influence outcomes and explain complex information clearly.
• A proactive, accountable mindset with a commitment to achieving goals, delivering results and continuously developing new skills.

It's a bonus if you have

• Experience in collections, accounts receivable, customer service or a call center environment.
• Exposure to payment processing, financial services or merchant account management.
• Knowledge of debt recovery practices, bankruptcy processes or regulatory requirements related to collections.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to overcome a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.