Retention Associate II - Merchant

Global Payments; Ohio; On-site; USD 42,000 - 65,000; Full time

Job summary

Global Payments is seeking a Retention Associate II to help grow with one of the world’s leading payments companies. You will upsell our products to existing merchants and review accounts to identify new opportunities, delivering a best-in-class merchant experience.

Collaborate with internal teams to manage day-to-day merchant relationships, establish future projects, and advance client success through proactive, respectful communication.

Qualifications

• 1–2 years sales/negotiation/problem solving experience.
• Excellent customer service skills.
• Ability to handle difficult conversations with respect and courtesy.
• Curious, proactive, and resourceful in gathering information.

Responsibilities

• Upsell the company's products/services to existing merchants.
• Review accounts holistically and identify new opportunities for merchants.
• Provide a best-in-class merchant experience.
• Establish future merchant projects and qualify new opportunities.
• Oversee day-to-day relationship with the merchant and coordinate with internal teams.

Skills

Sales experience

Negotiation

Problem solving

Customer service

Client focus

Tools

Excel

Outlook

Job description

Job Description: Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Retention Associate II to join our ever evolving Global Payments team and help shape the future of global commerce.

What you’ll own

• You will work with our existing merchants on upselling the company's products and or services
• You will review the accounts holistically and identify new opportunities for our merchants to improve the way they accept their payments
• Providing a best-in-class merchant experience is a key component of this role
• Establish future merchant projects and qualify new opportunities
• You will work closely with Internal Departments and oversee the day-to-day relationship with the merchant

What you’ll bring

• 1-2 years sales/negotiation/problem solving experience
• Ability to handle and diffuse difficult conversations with respect, sureness, and courtesy
• Computer Skills- Excellent knowledge of Excel, Outlook, and overall computer literacy
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas. Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
• Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions.
• We’re innovative — always finding better ways to deliver impact.
• Empowered – You use our initiative, taking calculated and thoughtful risks to progress
• Win as one team: We value personal connections — moving forward together with clarity.
• We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

Added bonus if you have

• A minimum of 1 year’s sales experience.
• Merchant services or industry-related experience.
• Account management experience

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be,we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.