Loss Analyst I

Global Payments; Jeffersonville (IN); On-site; USD 45,000 - 75,000; Full time

Job summary

Global Payments in Indiana is seeking a Loss Analyst I to join our Merchant Collections Team. You will help protect revenue by resolving balances and guiding merchants through payment options, while collaborating across the business to minimize risk and improve outcomes.

The role emphasizes analytical work, cross-functional teamwork and proactive communication to maintain healthy merchant accounts and support company-wide financial performance.

Qualifications

• Experience building positive relationships with customers in sensitive financial conversations.
• Strong problem-solving and analytical skills to assess account information and risks.
• Excellent verbal and written communication with ability to influence outcomes.

Responsibilities

• Drive recovery outcomes by managing delinquent merchant accounts, securing payment resolutions and minimizing financial losses.
• Influence risk decisions through investigation and analysis of account activity, identifying vulnerabilities and recommending actions to protect from future exposure.
• Create positive customer outcomes by educating merchants on balances, fees, chargebacks and payment options.
• Strengthen operational excellence by collaborating with cross-functional teams to resolve account issues and accelerate resolution timelines.
• Identify trends and root causes of losses and share insights to improve processes and reduce risk.

Job description

Job DescriptionReady to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Loss Analyst I to join our ever-evolving Merchant Collections Team and help shape the future of global commerce. In this role, you’ll play a critical part in protecting revenue, reducing financial risk and supporting the long-term success of merchants and Global Payments. By resolving outstanding balances, identifying potential risks and partnering with teams across the business, you’ll help drive stronger financial outcomes while delivering a positive customer experience. This is an opportunity to build your expertise in payments, influence business results and contribute to Global Payments’ mission of enabling commerce through innovative and trusted payment solutions around the world.What you'll ownDrive recovery outcomes by managing delinquent merchant accounts, securing payment resolutions and minimizing financial losses that support business performance.Influence risk decisions through investigation and analysis of account activity, identifying vulnerabilities and recommending actions that protect Global Payments from future exposure.Create positive customer outcomes by educating merchants on balances, fees, chargebacks and payment options, helping them make informed decisions and maintain healthier account standing.Strengthen operational excellence by collaborating with cross-functional teams to resolve account issues, improve accuracy and accelerate resolution timelines.Contribute to continuous improvement by identifying trends, uncovering root causes of losses and sharing insights that help enhance processes, reduce risk and improve future performance.What you'll bringExperience building positive relationships with customers while navigating sensitive financial conversations and delivering professional outcomes.Strong problem-solving and analytical skills with the ability to assess account information, identify risks and determine appropriate next steps.Ability to manage competing priorities in a fast-paced environment while maintaining accuracy, quality and service standards.Effective verbal and written communication skills with the confidence to influence outcomes and explain complex information clearly.A proactive, accountable mindset with a commitment to achieving goals, delivering results and continuously developing new skills.It's a bonus if you haveExperience in collections, accounts receivable, customer service or a call center environment.Exposure to payment processing, financial services or merchant account management.Knowledge of debt recovery practices, bankruptcy processes or regulatory requirements related to collections.About the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.EEOC StatementGlobal Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.Washington Candidates: Click here for information on the Fair Chance Act.