Los Angeles General Manager — Elevate Sales & Service

Otis Elevator Co.; Los Angeles (CA); On-site; USD 220,000 - 270,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive health coverage

Three weeks paid vacation + holidays

Paid sick leave and assistance/well‑nǐ

Life insurance and disability coverage

Voluntary benefits (legal, pet, home,

Parental leave and Adoption assistance

Tuition reimbursement

Recognition programs and spot bonuses

Job summary

Otis Elevator Company is seeking an experienced General Manager to lead our Los Angeles operation. You will oversee New Equipment, Modernization, Service and Repair, driving sales, service quality and financial performance while developing a high-performing team.

The role requires a decade of elevator-industry leadership, proven capability to manage multi‑line operations, and a collaborative leadership style to build lasting customer relationships in the LA market.

Qualifications

• 10+ years of elevator industry experience required.
• Previous General Manager experience leading a large branch or business operation.
• Experience across multiple lines of business, including both sales and operations.
• Demonstrated experience driving financial, commercial and operational performance.
• Strong business and financial acumen with the ability to balance customer needs and business priorities.
• A confident, collaborative and thoughtful leadership style with the ability to listen and understand an established organization before implementing change.
• Strong customer relationship and communication skills.
• Proven ability to develop and retain talent while leading a high-performing organization.
• Experience leading complex operations and working collaboratively across functions.

Responsibilities

• Lead the branch across New Equipment, Modernization, Service and Repair, with responsibility for both sales and operations.
• Drive overall business performance with a focus on sales, profitability, working capital and orders.
• Lead, develop and retain a high-performing team while fostering an inclusive and collaborative culture.
• Build a strong customer-centric culture focused on responsiveness, proactive engagement and long‑term relationships.
• Drive customer retention while identifying service, repair and modernization opportunities.
• Develop strong relationships with customers across the Los Angeles market.
• Build on the strengths of an established operation while identifying opportunities for continuous improvement.
• Make strategic and operational decisions while partnering closely with regional leadership.

Skills

Leadership

Sales & Ops

Financial acumen

Talent development

Customer relations

Strategy

Job description

Otis Elevator Company is seeking an experienced General Manager to lead our Los Angeles operation. You will oversee New Equipment, Modernization, Service and Repair, driving sales, service quality and financial performance while developing a high-performing team.

The role requires a decade of elevator-industry leadership, proven capability to manage multi‑line operations, and a collaborative leadership style to build lasting customer relationships in the LA market.